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Topics with Label: Samsung

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Forum Posts

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

  • Moderator
  • Moderator
  • Lone2
  • Newbie
  • 7171 Views
  • 49 replies
  • 6 likes
  • Other
  • 7171 Views
  • 49 replies
  • 6 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • のぞみ
  • Visitor
  • 19136 Views
  • 9 replies
  • 2 likes
  • Other
  • 19136 Views
  • 9 replies
  • 2 likes

Superuser Contribution One specific podcast will only play 1 second and then end.

Free User, USAWindows Desktop, Android Galaxy S22 FE My Question or IssueI've been having this problem for the last several episodes of this podcast (Tooth and Claw) and ONLY this podcast. Every other podcast, song, etc. works just fine. Tooth and Cl...

  • Newbie
  • Free User, USA Windows Desktop, Android Galaxy S22 FE   My Question or Issue I've been having this problem for the last several episodes of this podcast (Tooth and Claw) and ONLY this podc...
  • Eni
  • Moderator
  • 284 Views
  • 7 replies
  • 0 likes
  • Other
    Samsung
  • 284 Views
  • 7 replies
  • 0 likes

Superuser Contribution Now Playing bar missing on Samsung TV and Android TV

PlanPremium CountryN. Macedonia DeviceSamsung QLED TV Q70B (2022) Operating SystemSamsung Smart TV OS, Android TV OS My Question or Issue When you play something, then exit the Spotify app on the TV and re-open it, the Now Playing bar on the top left...

  • Regular
  • Plan Premium   Country N. Macedonia  Device Samsung QLED TV Q70B (2022)   Operating System Samsung Smart TV OS, Android TV OS   My Question or Issue   When y...
  • VladimirM
  • Regular
  • 2374 Views
  • 24 replies
  • 6 likes
  • Samsung
    TV
  • 2374 Views
  • 24 replies
  • 6 likes

Songs Autoplay After My Episodes

On mobile android device, for months I have been adding a single podcast episode to the My Episodes Playlist as a way to play only that one specific episode. I have autoplay turned off and this has always worked before. For the last week or so, the a...

  • Visitor
  • On mobile android device, for months I have been adding a single podcast episode to the My Episodes Playlist as a way to play only that one specific episode. I have autoplay turned off and this has a...
  • 34 Views
  • 0 replies
  • 0 likes
  • Samsung
  • 34 Views
  • 0 replies
  • 0 likes

Frequent glitches with Podcasts

PlanPremium for StudentsCountryNew ZealandDeviceSamsung Galaxy A21s My Question or IssueHeya, For quite some time now, I've been having intermittent issues with Spotify. Every couple of days (or weeks if I'm lucky) something seems to go wrong. The ma...

  • Casual Listener
  • Plan Premium for Students Country New Zealand Device Samsung Galaxy A21s   My Question or Issue Heya,  For quite some time now, I've been having intermittent issues with Spotify. E...
  • duis5
  • Casual Listener
  • 1270 Views
  • 9 replies
  • 0 likes
  • Samsung
  • 1270 Views
  • 9 replies
  • 0 likes

Superuser Contribution "Your Music" section broken on Tizen watch

Hi, I have a problem with the Spotify app on the Samsung Galaxy Active 2 smartwatch. When I go to the "Your Music" section, both the "Your Collection" and "Your Playlists" menus are broken. They used to show different things but they both only seem t...

  • Casual Listener
  • Hi,   I have a problem with the Spotify app on the Samsung Galaxy Active 2 smartwatch. When I go to the "Your Music" section, both the "Your Collection" and "Your Playlists" menus are broken....
  • HansNoName
  • Newbie
  • 12452 Views
  • 136 replies
  • 14 likes
  • Samsung
  • 12452 Views
  • 136 replies
  • 14 likes

Superuser Contribution Spotify TV app showing songs as done at the very start?

Plan Free Country Canada Device 2023 Samsung QN65Q60BAFXZC Operating System Tizen OS (T-NKLBAKUC-1622.5, BT - S) My Question or Issue I opened the Spotify app on my smart TV to play some music from my playlist. I pressed play, and the first song came...

  • Visitor
  • Plan Free Country Canada Device 2023 Samsung QN65Q60BAFXZC Operating System Tizen OS  (T-NKLBAKUC-1622.5, BT - S)   My Question or Issue I opened the Spotify app on my s...
  • Maria
  • Moderator
  • 879 Views
  • 11 replies
  • 2 likes
  • Other
    Samsung
    TV
  • 879 Views
  • 11 replies
  • 2 likes

Superuser Contribution Android App Interrupts Tesla Playback on Bluetooth Connect

PlanPremiumCountryUSDeviceSamsung Galaxy Note 9 / Tesla MS 2017Operating SystemAndroid My Question or IssueI recently had the daughter board in my Tesla Model S upgraded. That reset the bluetooth connection, so I had to pair my phone again. Upon doin...

  • Visitor
  • Plan Premium Country US Device Samsung Galaxy Note 9 / Tesla MS 2017 Operating System Android   My Question or Issue I recently had the daughter board in my Tesla Model S upgraded. T...
  • finneran22
  • Newbie
  • 716 Views
  • 5 replies
  • 1 likes
  • Connect
    Other
    Samsung
  • 716 Views
  • 5 replies
  • 1 likes

Superuser Contribution TV SAMSUNG La música se detiene

Hola! Llevo un par de días utilizando la aplicación desde mi televisor Samsung y estaba funcionando muy bien hasta hoy porque pongo cualquier canción y se detiene cada 2-5 segundos, lo conecte a mi celular, lo apague y desconecte un par de minutos y ...

  • Newbie
  • Hola! Llevo un par de días utilizando la aplicación desde mi televisor Samsung y estaba funcionando muy bien hasta hoy porque pongo cualquier canción y se detiene cada 2-5 segundos, lo conecte a...
  • JorgeBa3
  • Visitor
  • 3129 Views
  • 9 replies
  • 0 likes
  • Samsung
  • 3129 Views
  • 9 replies
  • 0 likes

Superuser Contribution Spotify Embed do not work on Disord and will not show up when a song is shared.

PlanPremiumCountryUKDeviceSamsung A72 and Desktop Windows. (But issue is on Discord)Operating SystemN/ADiscord Version: 0.0.309My Question or IssueI have had this issue for a while since spotify updated the embeds where on Discord if I put a embed in...

  • Regular
  • Plan Premium Country UK Device Samsung A72 and Desktop Windows. (But issue is on Discord) Operating System N/A Discord Version: 0.0.309 My Question or Issue I have had this issue for a w...
  • GalacticIceCloud
  • Newbie
  • 26679 Views
  • 59 replies
  • 5 likes
  • Samsung
  • 26679 Views
  • 59 replies
  • 5 likes

Superuser Contribution Spotify won't play on Samsung TV, pressing play button does nothing

So the problem is in the title - Spotify randomly stopped working on my tv. I can navigate through playlists, click on everything besides play. I mean.. I can click, but nothing happens.I've tried playing different playlists on shuffle, navigated to ...

  • Newbie
  • So the problem is in the title - Spotify randomly stopped working on my tv. I can navigate through playlists, click on everything besides play. I mean.. I can click, but nothing happens. I've tried ...
  • Fashawn17
  • Newbie
  • 7881 Views
  • 13 replies
  • 2 likes
  • Samsung
  • 7881 Views
  • 13 replies
  • 2 likes

Superuser Contribution Podcast playing blocks all interaction with phone, samsung a55

PlanPremiumCountryNetherlands Device(Samsung Galaxy A55Operating Android 14My Question or IssueWhen starting a podcast on my mobile all further interaction with the phone is blocked, only resolution is to restart the phone. The podcast does play by t...

  • Casual Listener
  • Plan Premium Country Netherlands  Device (Samsung Galaxy A55 Operating  Android 14 My Question or Issue When starting a podcast on my mobile all further interaction with the p...
  • Maria
  • Moderator
  • 59 Views
  • 1 replies
  • 0 likes
  • Samsung
  • 59 Views
  • 1 replies
  • 0 likes

Superuser Contribution Audiobooks not playing offline even though it's downloaded

PlanPremiumCountryAustraliaDeviceSamsung galaxy s24 ultra Operating SystemOne UI version 6.1, Android version 14 My Question or IssueI can play my music and podcasts offline after downloading them, but for some reason audiobooks won't play even after...

  • Visitor
  • Plan Premium Country Australia Device Samsung galaxy s24 ultra  Operating System One UI version 6.1, Android version 14   My Question or Issue I can play my music and podcasts o...
  • kwhofmann2013
  • Casual Listener
  • 2561 Views
  • 14 replies
  • 0 likes
  • Other
    Samsung
  • 2561 Views
  • 14 replies
  • 0 likes

Superuser Contribution A song I want is not on spotify

PlanPremiumCountryUSADeviceSamsung Galaxy Note 10,Operating SystemAndroid My Question or IssueI have a song I would really like to see on spotify that isn't there. Is there a way to request a song be added to the app or is there a way I can add an mp...

  • Casual Listener
  • Plan Premium Country USA Device Samsung Galaxy Note 10, Operating System Android   My Question or Issue I have a song I would really like to see on spotify that isn't there. Is there a...
  • GESCH316
  • Visitor
  • 36398 Views
  • 15 replies
  • 3 likes
  • music
    Other
    Samsung
  • 36398 Views
  • 15 replies
  • 3 likes

Superuser Contribution recent playlist

if you add a song to a playlist, then go to your playlists will it show up as recent, even if you haven't played a song from it?

  • Visitor
  • if you add a song to a playlist, then go to your playlists will it show up as recent, even if you haven't played a song from it?
  • Yordan
  • Moderator
  • 76 Views
  • 1 replies
  • 0 likes
  • Samsung
  • 76 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution No video on Samsung TV

I have a Samsung UN65RU7300FXZA Curved 65-Inch 4K UHD 7 Series Ultra HD Smart TV with HDR and Alexa Compatibility (2019 Model) TV, when I try to play a podcast on the TV, there is no video. I am using the Spotify App from Samsung's library. Is anyone...

  • Newbie
  • I have a Samsung UN65RU7300FXZA Curved 65-Inch 4K UHD 7 Series Ultra HD Smart TV with HDR and Alexa Compatibility (2019 Model) TV, when I try to play a podcast on the TV, there is no video. I a...
  • robigouk
  • Composer
  • 53810 Views
  • 34 replies
  • 29 likes
  • podcast
    Samsung
    video
  • 53810 Views
  • 34 replies
  • 29 likes

Superuser Contribution Samsung wireless multiroom speakers stopped working

My samsung wam751 multiroom speakers suddenly stopped working. I've restarted my entire network, reset the speakers and re-added, tried downgrading the android Spotify app. It doesn't work from the Windows app either. Both Windows and android apps se...

  • Roadie
  • My samsung wam751 multiroom speakers suddenly stopped working. I've restarted my entire network, reset the speakers and re-added, tried downgrading the android Spotify app. It doesn't work from the W...
  • helmetjohnny
  • Regular
  • 5422 Views
  • 46 replies
  • 4 likes
  • Connect
    Samsung
  • 5422 Views
  • 46 replies
  • 4 likes

Ai Dj feature in Romania

PlanFamily premiumCountryRomania My Question or IssueHi! Since 2023 I keep hearing about this Ai Dj feature on spotify , and at first I understood that It wasn't released yet in the majority of countries. But now is 2024 and I tried ,again, to find i...

  • Casual Listener
  • Plan Family premium Country Romania   My Question or Issue Hi! Since 2023 I keep hearing about this Ai Dj feature on spotify , and at first I understood that It wasn't released yet in the ...
  • Maxim
  • Spotify Star
  • 348 Views
  • 1 replies
  • 0 likes
  • Samsung
  • 348 Views
  • 1 replies
  • 0 likes

Report a podcast

I have tried following the instructions here for reporting a podcast (open the desktop app, right click the podcast/artist, hit report) but there is not option to report anywhere. Has this changed?

  • Visitor
  • I have tried following the instructions here for reporting a podcast (open the desktop app, right click the podcast/artist, hit report) but there is not option to report anywhere. Has this changed?
  • captainburko
  • Visitor
  • 156 Views
  • 2 replies
  • 0 likes
  • Samsung
  • 156 Views
  • 2 replies
  • 0 likes

Superuser Contribution Support for Portrait Mode on Spotify's APP on Samsung's The Frame TV's

Please update the Spotify app for vertical layout/Portrait mode on Samsung's The Frame TV. This is the perfect solution for audio streaming from Spotify through a High Fidelity Setup. Bought a Samsung The Frame tv just to use with Spotify in Portrait...

  • Newbie
  • Please update the Spotify app for vertical layout/Portrait mode on Samsung's The Frame TV. This is the perfect solution for audio streaming from Spotify through a High Fidelity Setup. Bought a Samsung...
  • Dessi
  • Moderator
  • 153 Views
  • 1 replies
  • 0 likes
  • Samsung
  • 153 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Daylist Stuck

PlanPremium Family CountryUSA DeviceSamsung Galaxy S24 Operating SystemAndroid My Question or IssueI recently discovered audiobooks on Spotify and got hooked. I didn't want it messing up the Daylist (which I used very frequently) so I added them to a...

  • Casual Listener
  • Plan Premium Family    Country USA   Device Samsung Galaxy S24   Operating System Android   My Question or Issue I recently discovered audiobooks on Spotify a...
  • scniab
  • Casual Listener
  • 332 Views
  • 2 replies
  • 0 likes
  • Samsung
  • 332 Views
  • 2 replies
  • 0 likes