music won't sync or play offline

[user-removed]

anyone know how to solve this problem? says someone from somewhere else may be using my account?

[MichaelW]

Hello there,

Welcome at the Spotify Community!

Could you describe your problem a little bit more? 

You mean that your music won't sync or play in offline mode?

Have you already tried something basic like logging out, and logging in afterwards?

[user-removed]

Hi

I can play music and save it to my music when I am connected to wifi but as soon as I am offline it is very hard to play as it can't get synced to play offline. yes i have.

[MichaelW]

Okay. 

If you're Premium user you should be able to mark a playlist to be available offline. Spotify will then download all songs, and once downloaded they should be ready for offline use (which you can test by enabling Offline mode at your settings).

Unfortunately you can't use Spotify offline as Free user.

So, are you a Premium or Free user?

[user-removed]

yes i am a premieum user. usually when you add a song to your music a green arrow will be to the left of it, meaning it is synced and you can listen to it offline. recently though these songs added to my music are not showing me this. very confused.

[SmartMove]

i have the same problem

Description

 Offline syncing has stopped as there's no space left on this device

Example:

playlist doesn't sync

What are the steps you took to get to the error/issue?

1. open spotify

2. Hit the "available offline" button

3. ERROR message

4. Offline syncing has stopped as there's no space left on this device

.

What I expected to happen

DL the songs

Did you restart your device when troubleshooting in section B?

Yes

Did you read the connection troubleshooting tips?

Yes  but cant not manualy delete cashe Using File explore Access denied....

looks like1.8 gig  spotify cashc internal  can not be deleted

Your device

Pure Capacitive Android 4.1 For VW Volkswagen Jetta 3G WIFI GPS Car DVD Player Radio Bluetooth iPod Steering wheel AUX In Dash

http://www.aliexpress.com/item/Pure-Capacitive-Android-4-1-For-VW-Volkswagen-Jetta-3G-WIFI-GPS-Car-D...

Device’s Operating System

4.1.1

What type of account do you have?

 Premium

(FYI for the below points: Android devices tend to refer to the internal memory as "SD Card" and the SD card you inserted yourself as "External SD Card")

Space left on your device

...3.2 GB

Space left on your SD card (if applicable)

...3.2 GB

Space left on your External SD card (if applicable)

8... GB

Is your device rooted?

 “No”

Did you set your external SD card as storage location?

no option

Did you manually install an older version before installing the latest version from the Play Store?

No

Do you have the same issue when switching between WiFi/Mobile Data (If applicable)?

no mobile connection just wifi

My mobile Spotify version

150739

My desktop Spotify version (if applicable)

My username

smartmove84

Do you have a Spotify (non-Facebook) login?

yes

Are you logging in with Facebook or with your Spotify login details?

 Spotify login

Do you have any screenshots you can attach to more clearly explain your issue?

no

[Jordi]

Hey @SmartMove 

How much storage do you have left on your device?

[SmartMove]

3.2 gb

[Jordi]

Could you follow this troubleshooting guide made by Daniel? See if that helps 🙂

[SmartMove]

Thanks for your help but i cant delete spotify  with es file manager....looks like spotify is the only one that can delelte these "cashe"

files