spotify asked me my age and i typed in the wrong age, how do I change that?

[scroo]

i don’t know why i was randomly asked my age but i didn’t type in the right one and i don’t know how to change it back. I can’t listen to some of my music anymore.

[MihailY]

Hey @scroo,

Thanks for reaching out.

As a first step, can you please check the Explicit filter in your app's settings and make sure that it's off? Also, is the date of birth on your account page correct or it matches the newly entered one?

Keep us posted.

[scroo]

Thank you so much for replying!

The birth date on my account is indeed correct and the explicit filter is off.

[Vasil]

Hey @scroo,

Thanks for the input!

In this case - could you send us some screenshots and let us know which songs aren't playing for you?
We'd like to take a further look into things.

Oh and could you please remove your cached data as shown here, restart your app and check if that makes any difference?

We'll be on the lookout for your response 🙂!

[scroo]

Hey, thanks for replying! Here’s a screenshot. Everything that’s kind of faded is prohibited. 

[OscarDC]

Hey @scroo,

Thank you for keeping in contact.

According to the screenshot you sent, this could be related to content availability as well. In this case, could you check on a different device (using your own account) to see if it makes any difference? If you don't have another one available, you can borrow one from a friend or family member to test it out. 

If the issue persists, could you check if this issue also happens with a different playlist? If not, would you mind sending the URI of one of the unavailable songs to investigate further?

We'll be on the lookout.