streaming volume turns to max and blows up speakers

[Gerjon]

Dear Spotifiers,

I use the Spotify function to play the music on my NAD or Sonos system (click on the icon (monitor/phone) and select the apparatus). The volume that will play on the external audio is depicted on the bottom of the screen and I slide it always to about 20%. This worked fine, but....

.... since a week or so, when a song is played at its desired volume on my NAD or Sonos, ANY button touched in the Spotify app will make the volume go to max. And with my 300 watt speakers this gives a shocking blast that almost kills my speakers (and heart). Sometimes, even just selecting the NAD icon will instantly put the volume on max. 

Please let me know what causes this and how it can be resolved. Also if this a bug on the Apple iPhone side.

Thanks!

Gerjon Zomer, The Netherlands

[Lyubka · Accepted solution]

Hey @Gerjon,

Thanks for reaching out. This sounds a bit odd and we'll do our best to help you out here.

Can you let us know if you've already tried to log out > restart your device > log back in 2 times - this should force a sync between your account and the device? It's also a good idea to clear cached files on your iPhone to remove any old files that might be causing issues.

If that doesn't do it for you, we'll need to know if this happens when you're using the Spotify Connect feature on the web player or on the desktop app as well?

We'll be on the lookout for your update. 

[Gerjon]

YES!! clearing cache solved the issue. thanks! 

[Alex]

Hi there @Gerjon 

Thanks for letting us know that this helped 🙂

Cheers.

[mypoorspeakers]

ive had this a bunch of times. I will never use again. my poor speakers and heart.

[ivanbobadilla]

I have a Denon AVR-X4500H amplifier and was listening to music from Spotify the other day (I have a premium account for which I pay 10.99 euros/month) when suddenly and without me touching anything, it shoot the Amplifier volume to the MAXIMUM. I rushed to the amplifier to put the volume down but did not reach fast enough and the amplifier just blew-up. It would not work anymore !! Now it's in a Hi-Fi repair shop but I still don't know how much it will cost to repair (if it can be repaired which I hope it can). Moreover, I don't know yet if the speakers were damaged too.

Anyway, this is a MAJOR BUG in Spotify software that SHOULD HAVE BEEN FIXED LONG AGO !!! It's a complete disgrace that Spotify can break Hi-Fi equipment !!! Spotify should have an option to block the possibility to modify the volume when connected to an external Amplifier. PLEASE SPOTIFY REVIEW YOUR CODE AND FIX IT !!!!

I contacted Spotify support and chat with 3 different persons. They acknowledged a "technical issue" and said someone would get back to me by email but of course no-one has. THIS ISSUE DESERVES ACTION !!!  And please let me know how we can arrange so that Spotify pays the bill of my damaged Amplifier !

[djezmino]

I often control my Heos soundsystem with my phone (iPhone 11 pro; iOS 17.2.1). Sometimes there are lapses in the connection I suppose, and when I go back to the Spotify app on my phone from a different app, the speaker apparently takes on the volume settings of my phone, which sometimes results in nearly blowing up the speakers...
Is there a way to fix this? I had this issue a lot about a year ago, then it went away, and now I've been experiencing it again since couple of weeks ago. It's kind of a Russian roulette too; you never know when you open the app if it's gonna blast your ears off or not. I'd prefer if Spotify would just leave the volume alone.

[lukewalsh-uk]

- My system consists of an NAD M10 V2, a pair of KEF LS50 metas and a single KEF KC62 subwoofer.
- It is set-up in my living room, which measures less than 4m x 4m.
- The volume on the system is usually controlled via the remote.
- All equipment was purchased new less than a year ago and has never been played at high volumes.

On Monday 6.5.24 I had a near identical experience:

- The M10 had been playing without issue for a number of hours at low volume via the native Spotify app on my girlfriends phone.
- We left the M10 playing whilst we went into the garden for approximately 30 minutes.
- During this time my girlfriend did not use her phone and did not have the BluOS app installed and so could not control the volume from the device.
- There was no one else in the house, we have no pets and no one had access to the remote control.

- When I returned, the M10 was playing at maximum volume so I immediately used the remote to turn the volume down.
- I noticed a strong smell in the room and that the drivers for both the LS50s and KC62 showed considerable signs of damage (see photos attached).

Since then I have taken the M10 back to the store (who I believe are the main UK distributor for NAD) and they have assured me the device is fine and that the problem is with Spotify. They are also happy to put their concerns across in a formal written letter which I will be requesting later today.

As expected, Spotify's 'Live Chat' offered a banal apology and refusal to accept any culpability, assuring me that the fault must be with either the user or manufacturer. It is clear to see, even from the most cursory of internet searches, that this is a problem affecting a small but significant number of people and that Spotify need to be held to account!