two single accounts changed to 1 premium duo

[#1]

husband has account, I have an account, how do we move to a premium duo account without either of us losing our music etc?

[AdamDamon]

Hi there,

Thanks for posting in the Spotify Community, and welcome!

No worries, Spotify users can keep their same accounts (with all of their playlists, saved music, and settings), no matter which plan they switch to or from—so if you and your husband switch to Premium Duo, neither of you will lose any of your saved content.

The two plan members in a Premium Duo plan still have their own separate Spotify accounts, and each has Premium features.

One of you can start the new Premium Duo plan as the plan manager (the person who pays for the plan, and can add or remove members), by following these steps:

1. Go to your account page
2. Under Manage your subscription, select Change plan (if you’re on Premium) or Join Premium (if you’re on free)
3. Scroll down and select Premium Duo
4. Enter your address and choose your preferred payment method
5. Follow the on-screen instructions

Note that if you already have Premium with a partner company (for example, your phone or internet provider), you’ll first need to cancel with them and wait for your current Premium to end before you can start a Premium Duo plan.

Also note that you can’t change the plan manager once they’ve signed up.

Once the plan manager has started the Premium Duo plan, their subscription will update right away, and they can then invite the other member to the plan by following these steps:

1. Go to your account page
2. Select Spotify Premium Duo in the side menu
3. Under People on this plan, select the option to invite someone

The invited member will then get a link to join, where they need to log in to their own account and confirm their full address.

Bear in mind that the other member for the Premium Duo plan must live at the same address as the plan manager, and that Spotify users are only allowed to change to a different Premium Duo or Family plan once a year.

You can also read more about how Premium Duo works in this FAQ article as well as in this support article.

Let me know if you have any other questions, and have a good day!

[Hopkinsverna]

Hi, we signed up just over a year ago with premium duo, i am the plan manager and my husband is a plan member.  My husband get ad free music and I dont.  I dont know what is going on. I've paid for this for over a year and am frustrated that I'm the manager and my husband gets the ad free music?  How does this get fixed?

If possible, can I cancel the duo and just have single duo for my husband,  I dont want spotify anymore?

[AdamDamon]

Hi @Hopkinsverna,

Thanks for reaching out!

Since you mentioned that you’re getting ads while listening to music, it sounds like you might be logged in to the wrong account, so I suggest taking a look at this FAQ article to help locate your Premium Duo account.

You can cancel your Premium Duo plan by following these steps, and then wait for your accounts to both revert to the free service (at your next billing date). At that time, your husband can start their own Premium subscription here. 

Let me know if you have any other questions, and have a good day!

[Hopkinsverna]

Hi Adam, I replied to your email with all the suggestions   but I just received a email back that I did something wrong??  Anywsys I tried everything you suggested,  nothing worked.  I have decided to cancel our subscription for duo, which next part is on Feb 7th,  so soon as it shows free on my husband phone.  I will sign him up for premium just for him.  I really appreciate your help.  I just wish that I was actually able to speak to someone on the phone, its easier for me.  I have problems navigating things due to medication.   Anyways thanks again.

[AdamDamon]

Hi @Hopkinsverna,

Thank you for your reply!

Would you mind sending more details about the email you received, so that I can perhaps have a better look at what went wrong according to the email? Make sure not to post any personal info in your reply, such as your email address.

Regarding the change of subscription plans, I suggest that your husband check the credentials of their account (by going to their account page), before subscribing to a different Premium plan.

Keep me posted, and have a nice day!

[Hopkinsverna]

I have sent you several emails one with an attachment of the email I keep getting after you ask me something.  I attached the replie I get every time I reply to your email.

[Hopkinsverna]

It won't even let me reply here, did the same thing

[AdamDamon]

Hi @Hopkinsverna,

Thank you again for your reply!

Is this the email that you were referring to? If so, it looks like you’re trying to reply to a “no-reply” email, and that’s why you’re receiving this message.

Let me know if you have any other questions, and have a good day!

[Hopkinsverna]

Hi Adam, 

I always replied to the part of the email that said reply above this line!

Anyways.  I appreciate all your help.  

Take care

Vhopkins