web player issue

[andy81]

Plan

Free/Premium

Country

usa

Device

chrome

Operating System

windows 2012

My Question or Issue

web player

hello

after login and clicking on webplayer

this image show step of the web player

using chrome or internet explorer

help please 

[Nico]

Hey @andy81! Welcome to the Spotify Community. ^^

That doesn't sound cool.

Have you tried to use a different browser or clearing your browser cache/cookies to see if that helps?

Let me know if that helps, thanks! ^^

Peace

[andy81]

thanks @nico

yes, i try cleaning the cache and history and different browser

and nothing 

i think is a network problem 

[Nico]

@andy81

Are you using a VPN or proxy?

Peace

[andy81]

no vpn no proxy

[Nico]

@andy81

What happens if you click on the button 'Log In With Spotify'?

Peace

[andy81]

ok check what happen

i install a vpn and started working

but i restart my cumputer and stop  working 

[Nico]

@andy81

You don't need to use a VPN to start Spotify.

I've escalated your issue to the support.

I will reply on this thread with help soon. ^^

Peace

[Nico]

@andy81

Try to the open the following site in an incognito window: https://open.spotify.com/.

If this doesn't help, make sure that your browser is up to date. 

Could you also try to check if your country settings on this page match the country that your're located in?

Are you able to log into the app with your regular login credentials?

Thanks! ^^

Peace

[andy81]

i try all the above and nothing yet

[Nico]

Hey @andy81!

I'm sorry to hear that.

Is this your work computer? If yes try to use this link https://play.spotify.com/?http=1. 

Peace

[andy81 · Accepted solution]

i didint check with the link ---- https://play.spotify.com/?http=1. 

but i install something  call

Essentials Media Pack

is good now thanks for your help

[Nico]

@andy81

You're welcome! ^^

I'm glad it's working for you again. 

Peace