Ücreti ödememe rağmen hesabım hala free

[plj-ez_acnb4]

Spotify Username

xsccyhhngldvv3php2xt6jej8

Plan

Free

Country

 Türkye

Device

Sanmsung

Operating System

Andraid Nougat

My Question or Issue

Merhaba, 

23.05.2018 Tarihinde 0,99tl karşılığında 3 ayn boyunca geçerli spotify premium üyeliği satın aldım ücretin banka hesabımda tahsil edilmesine rağmen hesabım hala free.

Bu konu hakkında ne yapmalıyım ?

[SergioDavid]

Hey @plj-ez_acnb4, welcome to the Community!

We hope you don't mind if we reply in English. If you'd like help in Turkish, you can reach out to us via email.

In this case, we suggest you follow all of the steps listed in this article. If you still have trouble seeing your Premium features, the pending charge point most likely applies to you.

If that's the case, make sure your card meets the requirements listed here and try signing up again.

Let us know if that helps.