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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 171269 Views
  • 32 replies
  • 9 likes
  • 171269 Views
  • 32 replies
  • 9 likes

Superuser Contribution ITA non ricevo mail per abbonamento Family

Come da titolo, ho sottoscritto un abbonamento Spotify Family ma mia sorella non riceve la mail per accettare l'invito. Cosa posso fare?

  • Newbie
  • Come da titolo, ho sottoscritto un abbonamento Spotify Family ma mia sorella non riceve la mail per accettare l'invito. Cosa posso fare?
  • SergioDavid
  • Roadie
  • 418 Views
  • 1 replies
  • 0 likes
  • 418 Views
  • 1 replies
  • 0 likes

Superuser Contribution I was on a family plan and now I’ve been logged off. How do I get back on it?

Spotify Username1158851094PlanFree/PremiumCountry Device(iPhone Operating Systemios 10 My Question or Issue

  • Newbie
  • Spotify Username 1158851094 Plan Free/Premium Country   Device (iPhone 😎 Operating System ios 10   My Question or Issue  
  • SergioDavid
  • Roadie
  • 340 Views
  • 1 replies
  • 0 likes
  • 340 Views
  • 1 replies
  • 0 likes

Superuser Contribution Ücreti ödememe rağmen hesabım hala free

Spotify Username xsccyhhngldvv3php2xt6jej8 Plan Free Country Türkye Device Sanmsung Operating System Andraid Nougat My Question or Issue Merhaba, 23.05.2018 Tarihinde 0,99tl karşılığında 3 ayn boyunca geçerli spotify premium üyeliği satın aldım ücret...

  • Newbie
  • Spotify Username xsccyhhngldvv3php2xt6jej8 Plan Free Country  Türkye Device Sanmsung Operating System Andraid Nougat   My Question or Issue Merhaba,  23.05.20...
  • SergioDavid
  • Roadie
  • 366 Views
  • 1 replies
  • 0 likes
  • 366 Views
  • 1 replies
  • 0 likes

Family acount kids on two addresses

I have my kids every Otter week and they arr written on their fathers address because of school. The live with me halftime.., so his premium just got back to free version. How does it work when they live with my half of the time? And how can I make s...

  • Casual Listener
  • I have my kids every Otter week and they arr written on their fathers address because of school.   The live with me halftime.., so his premium just got back to free version.    How...
  • Maxim
  • Spotify Star
  • 455 Views
  • 3 replies
  • 0 likes
  • 455 Views
  • 3 replies
  • 0 likes

Family premium, can't join again the family.

Spotify Usernameravejack-89PlanPremium FamilyCountryItaly My Question or Issue 30 days ago we started a family account with me as owner of the account. Yesterday i paid the new fee for the month, but the other members were kicked out.We followed the ...

  • Casual Listener
  • Spotify Username ravejack-89 Plan Premium Family Country Italy    My Question or Issue   30 days ago we started a family account with me as owner of the account. Yesterday i p...
  • haaw6-ej9b_1r
  • Newbie
  • 605 Views
  • 2 replies
  • 1 likes
  • join error
    Premium family
  • 605 Views
  • 2 replies
  • 1 likes

Superuser Contribution Eliminaron a los miembros del plan Familiar y todos vivimos en la misma casa

Eliminaron a los miembros del plan familiar y todos vivimos en el mismo domicilio, cuando les envio invitacion y ellos la aceptan les sale un mensaje que dice que no pueden unirse a mi plan familiar.Necesito saber si continuare sin poder agregar a mi...

  • Newbie
  • Eliminaron a los miembros del plan familiar y todos vivimos en el mismo domicilio, cuando les envio invitacion y ellos la aceptan les sale un mensaje que dice que no pueden unirse a mi plan familiar....
  • azl-kvb_4wslf
  • Newbie
  • 937 Views
  • 2 replies
  • 0 likes
  • 937 Views
  • 2 replies
  • 0 likes

Superuser Contribution 10 % Nachlass für PS Plus Inhaber

Hallo,ich habe schon seit längeren einen PS-Plus und Spotify-Account. Playstation bietet jetzt einen 10%igen Nachlass für PS-Plus Mitglieder an. Muss ich wirklich meinen Spotify-Account kündigen, um ihn dann über die PSN bzw. PS-Plus neu abzuschließe...

  • Casual Listener
  • Hallo, ich habe schon seit längeren einen PS-Plus und Spotify-Account.  Playstation bietet jetzt einen 10%igen Nachlass für PS-Plus Mitglieder an. Muss ich wirklich meinen Spotify-Account künd...
  • Zariskan
  • Casual Listener
  • 714 Views
  • 2 replies
  • 1 likes
  • 714 Views
  • 2 replies
  • 1 likes

I want to see my address that I entered 1 year ago !

Please at least, let us see our own addresses. Because i cant remember what I entered 1 year ago and I cant add my mother as a family member. For example I dont know if I entered "Street", "St." or "Str." etc... We're paying much for family membershi...

  • Casual Listener
  • Please at least, let us see our own addresses. Because i cant remember what I entered 1 year ago and I cant add my mother as a family member. For example I dont know if I entered "Street", "St....
  • Maxim
  • Spotify Star
  • 526 Views
  • 1 replies
  • 2 likes
  • 526 Views
  • 1 replies
  • 2 likes

Superuser Contribution Problemas no Convite para Plano Familiar

Enviei um convite para minha esposa. Ela recebeu e clicou em aceitar o convite. Abriu uma página para ela colocar o endereço. Ela colocou o endereço da nossa residência. Clicou em enviar. Logo após aparece uma mensagem dizendo que ela não pode entrar...

  • Newbie
  • Enviei um convite para minha esposa. Ela recebeu e clicou em aceitar o convite. Abriu uma página para ela colocar o endereço. Ela colocou o endereço da nossa residência. Clicou em enviar. Logo após a...
  • Bittencourt
  • Spotify Star
  • 395 Views
  • 2 replies
  • 0 likes
  • 395 Views
  • 2 replies
  • 0 likes

Superuser Contribution Family member invitation not working

I have been sent an invitiation to join my mother's premium family account, however when I accept the invitation, I am always brought back to the subscription page and am not able to open my own account. I have tried logging out of her account and re...

  • Newbie
  • I have been sent an invitiation to join my mother's premium family account, however when I accept the invitation, I am always brought back to the subscription page and am not able to open my own a...
  • Alfredo
  • Roadie
  • 883 Views
  • 1 replies
  • 1 likes
  • 883 Views
  • 1 replies
  • 1 likes

Solved!!Superuser Contribution Premium for family owner

I need to invite a family member, but Spotify isn't recognizing me as the owner of the Premiumn for Family account.

  • Newbie
  • I need to invite a family member, but Spotify isn't recognizing me as the owner of the Premiumn for Family account.
  • Alfredo
  • Roadie
  • 1512 Views
  • 1 replies
  • 0 likes
  • 1512 Views
  • 1 replies
  • 0 likes

Superuser Contribution Trial period

Hi I’ve signed up for 3month premium for 99p each time I try to play an album on google home it’s saying I’ve not got premium

  • Newbie
  • Hi I’ve signed up for 3month premium for 99p each time I try to play an album on google home it’s saying I’ve not got premium
  • Alfredo
  • Roadie
  • 374 Views
  • 1 replies
  • 0 likes
  • Other
  • 374 Views
  • 1 replies
  • 0 likes

Superuser Contribution Öğrenci Üyeliği Yardım

Öğrenci indirimine üye oldum ödememi yaptım sheer id okulumu onaylattırdım ama hesabım hala free gözüküyor ne yapabilirim ?

  • Newbie
  • Öğrenci indirimine üye oldum ödememi yaptım sheer id okulumu onaylattırdım ama hesabım hala free gözüküyor ne yapabilirim ?
  • Alfredo
  • Roadie
  • 359 Views
  • 1 replies
  • 0 likes
  • Student
  • 359 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family members having trouble logging in

I have a family subscription and out of nowhere two of my members have trouble logging in, first it said their email is not registered to any account, then when they logged in through facebook (same email address as in the invitation), it appears as ...

  • Newbie
  • I have a family subscription and out of nowhere two of my members have trouble logging in, first it said their email is not registered to any account, then when they logged in through facebook (s...
  • Alfredo
  • Roadie
  • 990 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 990 Views
  • 1 replies
  • 0 likes

Superuser Contribution Changing my email address under a Family Premium account

Hi all, I've previously registered my spotofy with my old email address which I've deleted a few months ago. Recently, I've joined one of my family members for the family premium account, however, after joining the premium, I'm unable to change my em...

  • Newbie
  • Hi all,   I've previously registered my spotofy with my old email address which I've deleted a few months ago. Recently, I've joined one of my family members for the family premium account, h...
  • Alfredo
  • Roadie
  • 2000 Views
  • 1 replies
  • 0 likes
  • 2000 Views
  • 1 replies
  • 0 likes

Superuser Contribution No tengo tarjeta de crédito

Porqué el único medí en Argentina para tener spotify es con tarjeta de crédito??????? Cuando van a cambiar eso? Algunos no queremos atarnos a deudas y menos en esta época

  • Newbie
  • Porqué el único medí en Argentina para tener spotify es con tarjeta de crédito??????? Cuando van a cambiar eso? Algunos no queremos atarnos a deudas y menos en esta época 
  • Alfredo
  • Roadie
  • 573 Views
  • 1 replies
  • 0 likes
  • 573 Views
  • 1 replies
  • 0 likes

Superuser Contribution I have family, but got charged for premium.

I had to change my MC and then when I renewed my payment, it only withdrew for regular premium and not for family... Why? I'm not interested in paying dubble to get it again. Can I just pay the difference? How?

  • Newbie
  • I had to change my MC and then when I renewed my payment, it only withdrew for regular premium and not for family... Why? I'm not interested in paying dubble to get it again. Can I just pay t...
  • Alfredo
  • Roadie
  • 251 Views
  • 1 replies
  • 0 likes
  • 251 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family plan invitations

I`m trying to get a family plan with my family members, but when I invite them any of them is able to accept the invitation.I don't really want to create a new account just to get the address al over again

  • Newbie
  • I`m trying to get a family plan with my family members, but when I invite them any of them is able to accept the invitation. I don't really want to create a new account just to get the a...
  • Alfredo
  • Roadie
  • 278 Views
  • 1 replies
  • 0 likes
  • 278 Views
  • 1 replies
  • 0 likes

Superuser Contribution CANT USE FAMILIAR PLAN PREMIUM HELP!!

Hi! I have premium familiar plan, and I entered WRONG ADDRESS and i need to change urgent!! Beacuse when I invite people to join they need to put the address I entered and I dont remember. How can I Fix that?< Screenshot removed for security >

  • Visitor
  • Hi! I have premium familiar plan, and I entered WRONG ADDRESS and i need to change urgent!! Beacuse when I invite people to join they need to put the address I entered and I dont remember. How can I ...
  • Alfredo
  • Roadie
  • 364 Views
  • 1 replies
  • 0 likes
  • 364 Views
  • 1 replies
  • 0 likes