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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 173889 Views
  • 32 replies
  • 9 likes
  • 173889 Views
  • 32 replies
  • 9 likes

Superuser Contribution uitnodiging verzonden en dan ?.....

ik heb de uitnodigingen voor family verzonden maar als mijn dochter op accepteren klikt wordt ze doorgelinkt naar de betaalpagina....? Weet iemand hoe dit werkt en wat te doen met de code die in de uitnodiging verschijnt ?

  • Newbie
  • ik heb de uitnodigingen voor family verzonden maar als mijn dochter op accepteren klikt wordt ze doorgelinkt naar de betaalpagina....? Weet iemand hoe dit werkt en wat te doen met de code die in de u...
  • SergioDavid
  • Roadie
  • 495 Views
  • 1 replies
  • 0 likes
  • Help Spotify!
  • 495 Views
  • 1 replies
  • 0 likes

Superuser Contribution Nombre erroneo de Titular Family Premium

Hola, tengo el problema de que al enviar una invitacion, da la bienvenida a la familia de otra persona, uno de los que esta ya en la lista, y no a mi nombre siendo que soy yo el titular. Como se soluciona? Gracias

  • Newbie
  • Hola, tengo el problema de que al enviar una invitacion, da la bienvenida a la familia de otra persona, uno de los que esta ya en la lista, y no a mi nombre siendo que soy yo el titular. Como se solu...
  • SergioDavid
  • Roadie
  • 597 Views
  • 1 replies
  • 0 likes
  • Familiy Account
    Free
    Nombre
    Pago
    Premium
    Titular
  • 597 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family

Spoiler (Highlight to read) I have a problem with spotify family, every time the month expires, the payment is successful, but I delete all the guests, and every time I have to create a new account to re-enter them

  • Newbie
  •   I have a problem with spotify family, every time the month expires, the payment is successful, but I delete all the guests, and every time I have to create a new account to re-enter them
  • SergioDavid
  • Roadie
  • 340 Views
  • 1 replies
  • 0 likes
  • 340 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify/Hulu Gift card

I want to take advantage of the Spotify/Hulu discount, but I've been paying for spotify with giftcards. I'm not due to be charged for Spotify until October of this year. If I add Hulu will I get charged 12.99 immediately?Thanks!

  • Newbie
  • I want to take advantage of the Spotify/Hulu discount, but I've been paying for spotify with giftcards. I'm not due to be charged for Spotify until October of this year. If I add Hulu will I get char...
  • SergioDavid
  • Roadie
  • 1183 Views
  • 1 replies
  • 0 likes
  • 1183 Views
  • 1 replies
  • 0 likes

Superuser Contribution Öğrenci İndirimi Sorunu

Öğrenci olduğum doğrulandı fakat linke tıkladığımda sayfa bulunamıyor.Premium edin'e tıklayınca tekrar ödeme alıyor.Ne yapmam gerek?Şimdiden teşekkürler

  • Newbie
  • Öğrenci olduğum doğrulandı fakat linke tıkladığımda sayfa bulunamıyor.Premium edin'e tıklayınca tekrar ödeme alıyor.Ne yapmam gerek?Şimdiden teşekkürler
  • SergioDavid
  • Roadie
  • 287 Views
  • 1 replies
  • 0 likes
  • 287 Views
  • 1 replies
  • 0 likes

Superuser Contribution Interruption on famíly Premium

Hello My daughter invited me for our famíly Premium program in Spotify, but suddenly, i Lost the right to use... We live in the same house, and i can prove It... I need an explanation.

  • Newbie
  • Hello  My daughter invited me for our famíly Premium program in Spotify, but suddenly, i Lost the right to use... We live in the same house, and i can prove It... I need an explanation.
  • SergioDavid
  • Roadie
  • 246 Views
  • 1 replies
  • 0 likes
  • 246 Views
  • 1 replies
  • 0 likes

Superuser Contribution Changed current Hulu subsciption

I had the no commercials Hulu plan and changed it to the limited commericals plan as directed but even after to returning to the spotify site and once again trying to link my account with Hulu, it says my account does not line up with the bundle requ...

  • Newbie
  • I had the no commercials Hulu plan and changed it to the limited commericals plan as directed but even after to returning to the spotify site and once again trying to link my account with Hulu, it sa...
  • SergioDavid
  • Roadie
  • 240 Views
  • 1 replies
  • 0 likes
  • 240 Views
  • 1 replies
  • 0 likes

Superuser Contribution Reactivated family subscription not working for family members

I was using spotify family for me and a family member for some time. I didn't pay it for some time and it got deactivated. Now I paid it but it's not working for anyone except me? Could I have accidentaly paid for a *new" family subscription instead ...

  • Newbie
  • I was using spotify family for me and a family member for some time. I didn't pay it for some time and it got deactivated. Now I paid it but it's not working for anyone except me? Could I have a...
  • SergioDavid
  • Roadie
  • 399 Views
  • 1 replies
  • 0 likes
  • 399 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cannot enter my family plan

I entered my family plan a couple of weeks ago, but after a few days, I got kicked out, now I try to do it again and spotify doesnt allow me.why is this happening and what cann I do to fix it?

  • Newbie
  • I entered my family plan a couple of weeks ago, but after a few days, I got kicked out, now I try to do it again and spotify doesnt allow me. why is this happening and what cann I do to f...
  • SergioDavid
  • Roadie
  • 311 Views
  • 1 replies
  • 0 likes
  • 311 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium Family

I have changed my VISA the last month, and unfortunately I didn't update the information on Spotify. Today our playlists were deleted. I was notified on a mail account I barely use. How do I get our playlists back? Thankful for any replies:)

  • Newbie
  • I have changed my VISA the last month, and unfortunately I didn't update the information on Spotify. Today our playlists were deleted. I was notified on a mail account I barely use. How do I get our ...
  • SergioDavid
  • Roadie
  • 380 Views
  • 1 replies
  • 0 likes
  • 380 Views
  • 1 replies
  • 0 likes

Superuser Contribution Confirmación tardía de mi cuenta plan familiar

La verificación del plan familiae en el que estoy se perdió entre mis otros mails y no lo pude confirmar a tiempo si se puede por favor reiniciar la confirmación o algo

  • Newbie
  • La verificación del plan familiae en el que estoy se perdió entre mis otros mails y no lo pude confirmar a tiempo😰 si se puede por favor reiniciar la confirmación o algo😭
  • SergioDavid
  • Roadie
  • 298 Views
  • 1 replies
  • 0 likes
  • 298 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problem Premium Family

Hallo, habe eine E-Mail von Spotify bekommen um meinen Account für die Premium Family zu verifzieren, doch leider habe ich diese E-Mail übersehen und in den vorgegebenen sieben Tagen mein Konto nicht verifiziert. Nun wurde mein premium Konto zu ein f...

  • Newbie
  • Hallo, habe eine E-Mail von Spotify bekommen um meinen Account für die Premium Family zu verifzieren, doch leider habe ich diese E-Mail übersehen und in den vorgegebenen sieben Tagen mein Konto n...
  • SergioDavid
  • Roadie
  • 422 Views
  • 1 replies
  • 0 likes
  • 422 Views
  • 1 replies
  • 0 likes

Superuser Contribution Vodafone Türkiye Spotify abone sorunu

Bugün telefonuma mesaj geldi spotify premium üyeliğiniz 14tlye yenilenmiştir diye ama hala free görünüyorum allah aşkına biri yazsın artık

  • Newbie
  • Bugün telefonuma mesaj geldi spotify premium üyeliğiniz 14tlye yenilenmiştir diye ama hala free görünüyorum allah aşkına biri yazsın artık
  • SergioDavid
  • Roadie
  • 556 Views
  • 1 replies
  • 0 likes
  • Payment Problems
  • 556 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Upgrade from Premium to Family - Playlists?

Will the playlists and followed artist stay for the major account?Can I export/copy/transfer playlists from the major account to a subaccount?What happens to the playlists of the major account AND the sub accounts when switching back to Premium or fr...

  • Music Fan
  • Will the playlists and followed artist stay for the major account? Can I export/copy/transfer playlists from the major account to a subaccount? What happens to the playlists of the major account AN...
  • SergioDavid
  • Roadie
  • 1342 Views
  • 1 replies
  • 0 likes
  • 1342 Views
  • 1 replies
  • 0 likes

O convite não funciona

PlanFamiliar PremiumCountryBrazilDeviceCell PhoneOperating SystemAndroidMy Question or IssueMeu pai me convidou para o plano familiar e ao aceitar recebi um email para confirmar o endereço. Confirmei o endereço é mesmo assim fui retirado do plano fam...

  • Newbie
  •     Plan Familiar Premium Country Brazil Device Cell Phone Operating System Android My Question or Issue Meu pai me convidou para o plano familiar e ao aceitar recebi um email ...
  • Bittencourt
  • Spotify Star
  • 1031 Views
  • 1 replies
  • 0 likes
  • 1031 Views
  • 1 replies
  • 0 likes

Superuser Contribution Couldnt find my home address

I have been trying to find the home address my spotify account is using but I can't find the information. I want to add my mother as a family member but she has to enter exactly the same info that I gave earlier. For example I dont remember if I wrot...

  • Casual Listener
  • I have been trying to find the home address my spotify account is using but I can't find the information. I want to add my mother as a family member but she has to enter exactly the same info that I...
  • SergioDavid
  • Roadie
  • 630 Views
  • 1 replies
  • 0 likes
  • 630 Views
  • 1 replies
  • 0 likes

Superuser Contribution Aileye Davet Etmeme Rağmen Hata Alıyorum

''Spotify Aile'' paketi altında ailemden 4 kişiye davet gönderdim ve onları aileme davet ettim. 1 Ay sonra davet ettiğim kişiler otomatik olarak aileden çıkarıldı. Yaptığım araştırmalara göre adres farklılığı ya da hesabın onaylanmış olmadığından dol...

  • Newbie
  • ...uestion or Issue  Family Account İnvite
  • SergioDavid
  • Roadie
  • 1991 Views
  • 1 replies
  • 1 likes
  • 1991 Views
  • 1 replies
  • 1 likes

Can I pay for premium with my btc account?

 HiI wanted to know if I can buy premium with my btc account?

  • Newbie
  •   Hi I wanted to know if I can buy premium with my btc account?
  • Maxim
  • Spotify Star
  • 352 Views
  • 1 replies
  • 0 likes
  • 352 Views
  • 1 replies
  • 0 likes