600 - Oops something went wrong, please try again.

[Ironman69]

I am trying to add my account to my wifes family plan.

I click on the email invite and then fill out the form

with my name and adddress, then click on "confirm", to confirm I live in the same house as my wife I get the error below.

"600 - Oops something went wrong, please try again."

I have tried it mulitple times, loggin in with email or username and alwasy get the saem error.

[magiskakim]

I have the same problem. Anybody can help?

[Lucadome]

I have the same problem

[leonel_barrera]

Me too!

[curtisloew]

Same problem here - come on...

[LordRollin · Accepted solution]

Hi all! Sorry to hear that you're experiencing this issue. Most commonly it can be resolved by using something like an incognito window, or by clearing your browser's cache. 

Please let me know if the issue persists after trying this. Cheers!

[BernivonKerni]

Same.

How can this Company be the most popular streaming service if they can´t even handle this. 

[oscargerman]

Same problem.

[starburst763]

same problem too,have any people know how to solve it?

[tle_dc]

Same problem here. 

[jujipeng]

Same!

[matiwasko]

me too

[Ironman69]

I got it!! Finally. I had to empty the cache on my browser. I also had to change the country that I live in to the same as my wife’s. For some reason I had it set to USA but we live in Canada.

[Genyc]

Hey @Ironman69,

Thanks for reaching out.

Spotify currently doesnt offer telephone support, so I highly recommend reaching out to them via one of the channels below so they can take a closer look at this situation.

Contact form: https://support.spotify.com/contact-spotify-support/?contact
Facebook: https://www.facebook.com/SpotifyCares/
Twitter: https://twitter.com/spotifycares

If you get an automated reply email telling you to check the Knowledgebase or the Spotify Community, you need to reply back to it, even if it's from a no-reply address. Spotify Support usually replies within 24-48 hours.

[#15]

Hey @Ironman69,

Thanks for reaching out.

Spotify currently doesnt offer telephone support, so I highly recommend reaching out to them via one of the channels below so they can take a closer look at this situation.

Contact form: https://support.spotify.com/contact-spotify-support/?contact
Facebook: https://www.facebook.com/SpotifyCares/
Twitter: https://twitter.com/spotifycares

If you get an automated reply email telling you to check the Knowledgebase or the Spotify Community, you need to reply back to it, even if it's from a no-reply address. Spotify Support usually replies within 24-48 hours.

[joaopedromr]

My family account  just stoped working. I need to do m subscription again and my family plan stop working. I can add my wife because show me this error. I spend so many time trying to solve this that I gave up. Moving to PANDORA in 5...4..3..

[BernivonKerni]

Guys make Sure your are in the same country. 

Follow this instruction:

How Can I Change My Country

If it still doesn't work, try to change the country on all others accounts.

Be sure to clean cache and so on!

[chanceitor]

Hi, I'm still getting the same error even when trying with multiple browsers and icognito mode, any other suggestions? Thanks! 

[dloesch]

I'm having the same issue. Clearing cache did not fix. My wife logs into Spotify using Facebook not sure if this may have anything to do with it. Anything else to try?

[Puddin1992]

I am having the same problem. My sister joined with no problem but my brother keeps getting a massage saying “undefined- oops something went wrong, please try again”

what do I do to get it to work?

[kpyto]

Didn't helped.

I have tried different browsers, incognito mode.

Please HELP!