A problem with invites

[Heine]

Hi!

My family has a family subscription, but two of the family members don't recieve the invite. I've tried resending it several times, and removing them from the subscription and add them again, but they just don't recieve the invitation. HELP!

[Billy-J]

Hey @Heine,

Sorry to hear this. 

In this case, we can do some troubleshooting. 

Here are some things to check first:

• If you’re accepting the invite on the same device it was sent from, make sure the owner who sent the invite has logged out of their account page first.
• If you didn’t receive an email with the link, be sure to check your junk/spam folders.

Still not working? Try resending the invite:

Note: Only plan owners can send invites. If you’re trying to join a plan, you need to ask the owner to complete these steps.

1. Go to your Premium for Family account page and select the member you want to re-invite.
2. Click RESEND INVITE.
3. If that doesn’t work, click CANCEL INVITEand re-invite the member by clicking SEND INVITE, and re-entering their details.

Let me know how this goes! 🙂