Account Manager's Family Mix restricted to Manager only (other Family Mix members NOT appearing)

[cohnbenpete]

Plan

Premium Family 

Country

France

Device

Samsung Galaxy S10

Operating System

Android 11

My Question or Issue

I have 4 other Family members who are using the Family Mix (and can easily manage their Family Mix by adding or removing the titles from any other member from their mix via the 'Manage members' option).

However, on my side, as the Premium Family Account Manager, my Family Mix does not work : I can only see my titles. 

When trying to manage my members, other members do not appear. Only the Account Manager appears.

I have disconnected from all devices.
Done a clean reinstall. 

Still the same problem.

Other members of my Family Premium Account do not appear in my Family Mix.

It does not seem to be linked to my phone or Android version since I used another family member's phone : logged out of their account; logged into my spotify account. The same occur = Family Mix only include my account (= Account Manager) and the other members of my Premium Family account do not appear when selecting 'Manage members' in Family Mix.

Logged out of my account. Back into the Member's account ; it all works (and the member can see all the Family members when selecting 'Manage members' in Family Mix.

[Elena]

Hey hey @cohnbenpete!

Thanks for reaching out on the Community.

Can you let us know if you see the same on desktop and if you try logging on your account page here from a different browser?

If that doesn't do it for you, we'll need to know if you were to able to join the Family mix before but not not, or if has been like this from when you created the plan?

Screenshots of what you see in the app and account page would also help us with the investigation. Just make sure to hide any personal info from them. 

Keep us in the loop here.

[cohnbenpete]

Hi Elena,
Thank you very much for getting back to me.
1. When I log into my account on desktop (whatever the browser), all members appear in my Premium Family account (screenshot provided as attachment)

(= they are part of my Premium Family account, have accepted the invite, and are using the Family Mix on their respective phones). 

2. On the spotify desktop app, in the Family Mix, I noticed that only 50 songs were listed AND THEY WERE ALL ADDED on June 20, 2021 (as if my Family Mix (= when logged in as the Account Manager) had been frozen since June 20. (screenshot attached)
Note: I don't see any option in the Family Mix on the desktop app to 'manage members'.

3. On my phone (or any phone where I logged in under my account = Family Account Manager), from my Family Mix, when I check the option 'Manage Members', only my name (Account Manager) appears (screenshot attached).

4.  YES, I was definitely able to join the Family mix before with other members of my Family appearing in my Family Mix (and therefore having an actual 'Family Mix' and not just 50 of MY songs) on my phone) before. It only stopped working a few months ago. 

[MafeG]

Hi @cohnbenpete

Thank you for keeping in touch and sharing all that detailed information.

In this case, we suggest you remove the Family Mix and create it again. To do this, you and each member needs to leave the playlist from the mobile app.

Simply open the playlist, tap on the 3 dot menu and select "Leave Family Mix". After this, tap again on the 3 dot menu and select "Join Family Mix"

Hope this helps! Let us know how it goes for you.