Address verification on family plan won’t work

[SardothienFlame]

Plan

Family

Country

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

I am trying to join my family plan and it won’t let me verify the address. I try to enter our address word for word from his account information, but it can’t find that. I can find our general location, but if I enter that then it says it’s wrong. 

[Maxim]

Hey @SardothienFlame,

Thanks for reaching out.

Right now, it seems like such issue is affecting quite a few users but the teams at Spotify are already investigating it.

In the meantime, the manager of the Premium Family plan can try updating the plan's address, as doing this can make a difference, even if the new address appears to be the same as before.

Once the address has been updated, the plan manager can send you a new invite so you can try joining the plan.

Also, if there are currently other users part of the plan, keep in mind that they'll have to re-verify their address again if the plan's address gets updated.

Let me know how it goes 🙂

[diogoborges]

I have a similar issue, but might be slightly different in nature.
The auto-complete from google maps insists in populating a wrong zip-code and i can't change it before submitting. I'm unsure if this is what is affecting me case. Spotify tells me there is only a couple of days to cancel my plan.
Frustrating

[Kpouls]

I have the same issue. I have tried to add my husband back to our family plan after Spotify kicked him off of the family plan and it doesn’t certify the address even though he is entering it correctly. I even tried adding my kids and get the same message for every person I try to add. So beyond annoying I’m paying for a family plan that doesn’t work. 

[user-removed]

I am having the dame problem for weeks now. This does not change the issue at all (updating thr address)...

[Yordan]

Hey folks,

Make sure the plan owner re-enters the address on their account so it's updated, as @Maxim mentioned. Afterwards, they can send you a new invite where you'll need to confirm the newly updated address.

You can also try entering the address as a Google Plus code. More info on how it works here.

Cheers 🤘

[Freddies]

Hi I have the same issue and the Update of address does not solve it

Any other solution?

[Ikmukas]

Hi the same issue, is not possible to confirm family members. They are getting the messages that should live in the same address or even you are trying to register from different country.

[Meowmeister]

I have the same problem. The Google Plus code does not work. Will give this another week, then cancel the Family Premium account that I have had for six years. Trying to add my kids now that they are big enough to have their own accounts, but it just wont accept the address.

[RStrett]

Has anyone found a fix for this? Can't believe that the address finder just literally doesn't work on family plans! How can Spotify not get this working. Just trying to add my son and the stupid address finder won't even find the address we are using (which isn't even our house because it is so rubbish)