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[annabella2]

Plan

Premium

Country

UK

Device

iPhone 12 Pro

Operating System

ios15

My Question or Issue

I was listening to my music, when it was interrupted at the end of a song by “my name is sam ryder and this is my new single with david guetta” which then cut off, and just played my next song, with no evidence it ever happened, and I’ve had Premium for over a year.

[Alex]

Hi there @annabella2,

Thanks for the post.

This is very strange, but we'll do our best to figure out why it may have happened.

Can you let us know what device you were listening on when this happened and has it occurred again since?

Looking forward to your reply,

[annabella2]

iPhone 12 Pro, and it hasn’t happened since.

[Dian]

Hey @annabella2,

Thanks for the reply.

As it hasn't happened since and we don't have much info to begin with, could you get back to us as soon as this happens again, so we can investigate it fully?

Could you, just in case, check this page so you can secure your account? 

Cheers!