Bank card not work

[spotifyph2]

my card

Master card

PLDT Smart not work

there is money there
  for payment

there is money there
  for payment
  but I get an error
  help me

[SergioDavid]

Hey @spotifyph2, welcome to the Community!

Can you make sure your payment cards meet the requirements listed here? If you're unsure, you can reach out to your bank to find out.

For now, do you have any trouble signing up using an incognito window? What about with a different device?

Let us know.