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Premium Family

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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 174677 Views
  • 32 replies
  • 9 likes
  • 174677 Views
  • 32 replies
  • 9 likes

Superuser Contribution Family can't joinpremium for fam

Hola quiero confirmar que direccion tengo en mi plan familiar ya que mi esposa le aparece error al momento de querer ingresar sus datos.. Gracias..

  • Newbie
  • Hola quiero confirmar que direccion tengo en mi plan familiar ya que mi esposa le aparece error al momento de querer ingresar sus datos..   Gracias..
  • Alfredo
  • Roadie
  • 999 Views
  • 4 replies
  • 0 likes
  • 999 Views
  • 4 replies
  • 0 likes

Superuser Contribution Invite will not send

PlanFamilyCountry CanadaDeviceSamsung galaxy 7 My Question or Issue I have a family account and invites will not send to anyone. I have followed all the trouble shooting advice and nothing will work

  • Newbie
  • Plan Family Country  Canada Device Samsung galaxy 7   My Question or Issue  I have a family account and invites will not send to anyone. I have followed all the trouble s...
  • Alfredo
  • Roadie
  • 387 Views
  • 1 replies
  • 0 likes
  • 387 Views
  • 1 replies
  • 0 likes

Issue playing on multiple devices with Family

I have the family plan for my wife and me. We only play over our phones (iPhone 6s). My phone is logged in under my name and hers is logged in under hers. We are not able to listen to music at the same time and get an error message every time we try ...

  • Newbie
  •     I have the family plan for my wife and me.  We only play over our phones (iPhone 6s).  My phone is logged in under my name and hers is logged in under hers.  We are n...
  • Maxim
  • Spotify Star
  • 301 Views
  • 1 replies
  • 0 likes
  • 301 Views
  • 1 replies
  • 0 likes

Spotify Premium Family - Active members and inactive members

I have subscribed to Spotify Premium Family for more than a year and until then it was working correctly. A few days ago some of the members were left with the Free account and excluded from the Family plan. I have sent new invitations, some have bee...

  • Newbie
  • I have subscribed to Spotify Premium Family for more than a year and until then it was working correctly. A few days ago some of the members were left with the Free account and excluded from the Family...
  • _bfa75s-z97r7
  • Newbie
  • 1443 Views
  • 2 replies
  • 1 likes
  • 1443 Views
  • 2 replies
  • 1 likes

Superuser Contribution Dudas urgentes.

Tengo varias dudas.Tengo el plan Familiar, la cuestión es, ¿Porque no me deja reproducir ciertas canciones? Es decir tengo activada la opción de "Mostrar canciones que no se pueden reproducir" y resulta que buscando una cancion que queria oir no me d...

  • Casual Listener
  • Tengo varias dudas. Tengo el plan Familiar, la cuestión es, ¿Porque no me deja reproducir ciertas canciones? Es decir tengo activada la opción de "Mostrar canciones que no se pueden reproducir" y re...
  • SergioDavid
  • Roadie
  • 557 Views
  • 1 replies
  • 0 likes
  • Other
    Student
  • 557 Views
  • 1 replies
  • 0 likes

Superuser Contribution No fue posible sumarte a este plan familiar

PlanPremiumCountry MéxicoDevicecelular, laptopOperating System(Android, Windows 10) My Question or Issuehola, hace 8 dias que me uní a un plan familiar. los 6 usuarios vivimos en la misma direccion y hace 3 dias me llegó un email por parte de spotify...

  • Newbie
  •   Plan Premium Country  México Device celular, laptop Operating System (Android, Windows 10)   My Question or Issue hola, hace 8 dias que me uní a un plan familiar. los 6 us...
  • SergioDavid
  • Roadie
  • 954 Views
  • 1 replies
  • 0 likes
  • 954 Views
  • 1 replies
  • 0 likes

Superuser Contribution Parayı aldı ama üyelik vermedi

Bugün sabah 12.43 'de Spotify Öğrenci Üyeliği için hesabımdan para çekti fakat üyeliğim hala free gözüküyor.

  • Newbie
  • Bugün sabah 12.43 'de Spotify Öğrenci Üyeliği için hesabımdan para çekti fakat üyeliğim hala free gözüküyor. 
  • SergioDavid
  • Roadie
  • 315 Views
  • 1 replies
  • 0 likes
  • 315 Views
  • 1 replies
  • 0 likes

Superuser Contribution Help with family premium

hello, i need Help with family premium. I switched family about a month ago, because we moved house. Now, our card expired and we had to make a new family and i cant join a family because i can switch a family premium only once in 12 months. Is there...

  • Newbie
  • hello, i need Help with family premium. I switched family about a month ago, because we moved house. Now, our card expired and we had to make a new family and i cant join a family because i can s...
  • SergioDavid
  • Roadie
  • 330 Views
  • 1 replies
  • 0 likes
  • 330 Views
  • 1 replies
  • 0 likes

My account was hacked

PlanPremiumCountry DeviceIphone 7sOperating SystemIos 10 My Question or Issue My account was part of the family plan. And suddenly it’s like my account has been hacked. Like when I play spotify it suddenly stopped and turns out it played on other dev...

  • Newbie
  • Plan Premium Country   Device Iphone 7s Operating System Ios 10   My Question or Issue  My account was part of the family plan. And suddenly it’s like my account has been h...
  • Maxim
  • Spotify Star
  • 311 Views
  • 1 replies
  • 0 likes
  • 311 Views
  • 1 replies
  • 0 likes

Superuser Contribution Öğrenci indirimi yerine tam ücret alınması

spotify öğrenci indirimim bittikten sonra belgeleri gösterip tekrar üyelik uzattım fakat tam üyelik parası aldılar. PlanÜcret iadesi istiyorumCountry TürkiyeDevice(iPhone 6)Operating System(iOS 10.) My Question or Issue

  • Casual Listener
  • spotify öğrenci indirimim bittikten sonra belgeleri gösterip tekrar üyelik uzattım fakat tam üyelik parası aldılar.  Plan Ücret iadesi istiyorum Country  Türkiye Device (iPhone 6) Op...
  • Alfredo
  • Roadie
  • 686 Views
  • 5 replies
  • 0 likes
  • 686 Views
  • 5 replies
  • 0 likes

Superuser Contribution Vodafone spotify subscription

PlanFree/PremiumCountry DeviceSamsung Galaxy s7 edgeOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Mine and my sons spotify is through voda, but what i pay for the privilege it silly cus i could save money by having fami...

  • Casual Listener
  • ...hrough voda, but what i pay for the privilege it silly cus i could save money by having family spotify and even add the mrs and young daughter who dont have it, but can i get my playlists, i tried b...
  • Alfredo
  • Roadie
  • 686 Views
  • 3 replies
  • 0 likes
  • 686 Views
  • 3 replies
  • 0 likes

Cant add daughter to family account

Have sent numerous invites to my daughter and she has never received one of them. Checked email spelling etc and its the same. She has a student account so has been paying for that since January when we took this family plan out. She is worried she w...

  • Newbie
  • ...hen we took this family plan out. She is worried she will lose her account if she deletes the student account (that is the only thing we can think of as to why she isnt receiving the invite). Can you a...
  • Bittencourt
  • Spotify Star
  • 489 Views
  • 1 replies
  • 0 likes
  • 489 Views
  • 1 replies
  • 0 likes

How to ban (Not play a song)

How do I block a song automatically that it doesn't play, ex. (Ariana Grande)? She sucks..... So when I'm playing the UK Top hits from top to bottom, I don't want that playing. Maybe then I'll subscrbe to premium. Cheers!

  • Newbie
  •   How do I block a song automatically that it doesn't play, ex. (Ariana Grande)? She sucks..... So when I'm playing the UK Top hits from top to bottom, I don't want that playing.   Maybe...
  • Bethany_Dawn
  • Community Legend
  • 6754 Views
  • 1 replies
  • 3 likes
  • ban
    Block
    idea
    Premium
  • 6754 Views
  • 1 replies
  • 3 likes

Superuser Contribution Tried to add wife/daughter to my family plan - added them to another person's plan

Plan = Family Free/Premium = PremiumCountry = USA Device = Pixel 2Operating System = Android My Question or IssueSo I have a Spotify Premium Family plan. I went to add my daughter and wife to my plan (they already had individual free accounts). They ...

  • Regular
  • Plan = Family  Free/Premium = Premium Country = USA   Device = Pixel 2 Operating System = Android   My Question or Issue So I have a Spotify Premium Family plan.  I went t...
  • SergioDavid
  • Roadie
  • 963 Views
  • 1 replies
  • 0 likes
  • Family Invite Email
    Family Members
  • 963 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Premium Fam created under account A with owner mail from account B. Problems!!!!

PlanPremiumCountryBelgium DeviceiPhone 5SEOperating SystemiOS 11 My Question or Issue I have subscribed to Premium Family, while being logged in with the account of my daughter. For the owner however, I added my own mail address. I have been able to ...

  • Regular
  • Plan Premium Country Belgium  Device iPhone 5SE Operating System iOS 11   My Question or Issue  I have subscribed to Premium Family, while being logged in with the account o...
  • vu_k1jk-edd0t
  • Regular
  • 2450 Views
  • 11 replies
  • 0 likes
  • 2450 Views
  • 11 replies
  • 0 likes

premium family member login failed

hello,it is not possible to add a member in our family account. please send me a solution how we add a family member with the same adress like mePlanPremium familyCountry Devicedifferent platformsOperating System Android, Windows 10,etc.) My Question...

  • Visitor
  • hello, it is not possible to add a member in our family account. please send me a solution how we add a family member with the same adress like me Plan Premium family Country   Device d...
  • user-removed
  • Not applicable
  • 534 Views
  • 1 replies
  • 0 likes
  • 534 Views
  • 1 replies
  • 0 likes

Solved!! Spotify - Cobrança indevida de 10 reais após troca de cartão.

Hoje alterei a forma de pagamento da minha conta premium, e apareceu uma cobrança de R$10,00 reais na no meu cartão de credito. Espero que esse valor seja estornado, visto que não se pode cobrar pela troca de cartão.

  • Newbie
  • Hoje alterei a forma de pagamento da minha conta premium, e apareceu uma cobrança de R$10,00 reais na no meu cartão de credito. Espero que esse valor seja estornado, visto que não se pode cobrar pela...
  • Bittencourt
  • Spotify Star
  • 33316 Views
  • 98 replies
  • 11 likes
  • 33316 Views
  • 98 replies
  • 11 likes

impossible verification account family

My Question or Issue One of my accounts family has been cancelled even if she resides to my same address. I have tried to re-send the invitation but it is not possible. I am very disappointed because it is not possible communicate directly with spoti...

  • Visitor
  • My Question or Issue  One of my accounts family has been cancelled even if she resides to my same address. I have tried to re-send the invitation but it is not possible. I am v...
  • user-removed
  • Not applicable
  • 459 Views
  • 1 replies
  • 1 likes
  • 459 Views
  • 1 replies
  • 1 likes

Superuser Contribution Probleme avec invitation d'un membre de ma famille

Bonjour,Mon garçon reçois bien le courriel d'invitation pour Spotify Family, mais quand il clique sur accept invitation, il arrive a arrive sur un formulaire avec la méthode de paiement avec les détails de ma carte de crédit et demande si il veut mod...

  • Newbie
  • Bonjour, Mon garçon reçois bien le courriel d'invitation pour Spotify Family, mais quand il clique sur accept invitation, il arrive a arrive sur un formulaire avec la méthode de paiement avec les d...
  • Grinouze
  • Newbie
  • 11789 Views
  • 2 replies
  • 0 likes
  • 11789 Views
  • 2 replies
  • 0 likes

Created a family plan account, doesn't work

I created a family account for my brother and I to use. Since I created the account with my emailadress, I should be the owner.However, when I log on to my account it still states that I am using a 'regular account'. My brother's account states that ...

  • Visitor
  • I created a family account for my brother and I to use.  Since I created the account with my emailadress, I should be the owner. However, when I log on to my account it still states that I am u...
  • Bittencourt
  • Spotify Star
  • 293 Views
  • 1 replies
  • 0 likes
  • 293 Views
  • 1 replies
  • 0 likes