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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 166219 Views
  • 32 replies
  • 9 likes
  • 166219 Views
  • 32 replies
  • 9 likes

Superuser Contribution Bank card not work

my cardMaster cardPLDT Smart not workthere is money there for paymentthere is money there for payment but I get an error help me

  • Newbie
  • my card Master card PLDT Smart not work there is money there   for payment there is money there   for payment   but I get an error   help me   
  • SergioDavid
  • Roadie
  • 291 Views
  • 1 replies
  • 0 likes
  • 291 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family Controls

I love Spotify and listen to a lot of music. I'd like my kids to do the same, but am severely disappointed there are no family controls. Considering leaving the service. Please resolve this!

  • Newbie
  • I love Spotify and listen to a lot of music. I'd like my kids to do the same, but am severely disappointed there are no family controls. Considering leaving the service. Please resolve this!
  • SergioDavid
  • Roadie
  • 285 Views
  • 1 replies
  • 0 likes
  • 285 Views
  • 1 replies
  • 0 likes

Superuser Contribution Ogrenci Indirimi Sorunu

Ogrenci indirimiyle premium olmak icin kart bilgilerini girdim ogrenci oldugumu dogrulatmak icin bilgilerimi gonderdim 1 2 gune e posta gondercez dediler e posta geldi ogrenci oldugum dogrulanmis tamamla diyorum kart bilgileri girilen sayfaya donup t...

  • Newbie
  • Ogrenci indirimiyle premium olmak icin kart bilgilerini girdim ogrenci oldugumu dogrulatmak icin bilgilerimi gonderdim 1 2 gune e posta gondercez dediler e posta geldi ogrenci oldugum dogrulanmis tam...
  • SergioDavid
  • Roadie
  • 310 Views
  • 1 replies
  • 0 likes
  • 310 Views
  • 1 replies
  • 0 likes

Superuser Contribution Upgrade from Student to family account

Hi I am a spotify user and I am using student account currently and I need to updgrade it to a family account , my billing cycle is on 23 of everymonth but other members wants to start the family plan by 1st , in that case what would happen to my stu...

  • Newbie
  • Hi I am a spotify user and I am using student account currently and I need to updgrade it to a family account , my billing cycle is on 23 of everymonth but other members wants to start the family p...
  • SergioDavid
  • Roadie
  • 323 Views
  • 1 replies
  • 0 likes
  • 323 Views
  • 1 replies
  • 0 likes

Superuser Contribution ÖĞrenci premium başlamıyor

Öğrenci premium aldım fakat üyeliğim gerçekleşmedi kartımdan para çekildi fakat hala free hesap olarak görünüyorum yardım istiyorum

  • Newbie
  • Öğrenci premium aldım fakat üyeliğim gerçekleşmedi kartımdan para çekildi fakat hala free hesap olarak görünüyorum yardım istiyorum
  • SergioDavid
  • Roadie
  • 446 Views
  • 1 replies
  • 0 likes
  • 446 Views
  • 1 replies
  • 0 likes

Superuser Contribution Von Premium zu Family gewechselt - Musik verschwunden

Habe gestern von Premium zu Family gewechselt, habe mich heute eingeloggt und meine ganze Musik ist verschwunden. Der Account sieht aus, wie frisch erstellt. Keine Playlists, keine Downloads, es ist alles weg. Kann mir jemand helfen und sagen, wie ic...

  • Newbie
  • Habe gestern von Premium zu Family gewechselt, habe mich heute eingeloggt und meine ganze Musik ist verschwunden. Der Account sieht aus, wie frisch erstellt. Keine Playlists, keine Downloads, es i...
  • SergioDavid
  • Roadie
  • 715 Views
  • 1 replies
  • 0 likes
  • 715 Views
  • 1 replies
  • 0 likes

Superuser Contribution cambiar direccion para utilizar paquete premium familiar

hola como hago para que spotify agregre mi direccion, estoy con mi roomie pero no me deja cambiarme a paquete familiar premium, ayuda por favor

  • Newbie
  • hola como hago para que spotify agregre mi direccion, estoy con mi roomie pero no me deja cambiarme a paquete familiar premium, ayuda por favor
  • SergioDavid
  • Roadie
  • 493 Views
  • 1 replies
  • 0 likes
  • cambio de direccion
  • 493 Views
  • 1 replies
  • 0 likes

Superuser Contribution Dirección paquete familiar

Hola tengo una pregunta, hoy pague la mensualidad pero hoy pague el paquete familiar, pero mi cuenta ya la tenía afiliada a una dirección hace tiempo, pero yo ya pague mi plan el problema es que quiero pasar mi cuenta pero mi familia ocupa la direcci...

  • Newbie
  • Hola tengo una pregunta, hoy pague la mensualidad pero hoy pague el paquete familiar, pero mi cuenta ya la tenía afiliada a una dirección hace tiempo, pero yo ya pague mi plan el problema es que quie...
  • SergioDavid
  • Roadie
  • 318 Views
  • 1 replies
  • 0 likes
  • 318 Views
  • 1 replies
  • 0 likes

Superuser Contribution Yanlış ödeme

Ben lise öğrencisiyim yanlışlıkla üniversite indiriminden aldım ekranda bi yazı çıktı ödeme daha alınmadı kimliğini doğrulaDiye bende çıktım ama ödemeyi almış mağdur durumdayım lütfen yardım edin

  • Newbie
  • Ben lise öğrencisiyim yanlışlıkla üniversite indiriminden aldım ekranda bi yazı çıktı ödeme daha alınmadı kimliğini doğrula Diye bende çıktım ama ödemeyi almış mağdur durumdayım lütfen yardım edin
  • SergioDavid
  • Roadie
  • 380 Views
  • 1 replies
  • 1 likes
  • 380 Views
  • 1 replies
  • 1 likes

Superuser Contribution Family does not work anymore

Hi! For my birthday my boyfriend subscribed Family for us and for our flat mates. Everything was fine until yesterday. This morning Family didn't work anymore for two of us. My boyfriend sent us the invitation again, but even if we put the address (w...

  • Casual Listener
  • Hi! For my birthday my boyfriend subscribed Family for us and for our flat mates.  Everything was fine until yesterday. This morning Family didn't work anymore for two of us. My boyfriend s...
  • SergioDavid
  • Roadie
  • 264 Views
  • 1 replies
  • 0 likes
  • 264 Views
  • 1 replies
  • 0 likes

Superuser Contribution Erro no plano familiar

Está aparecendo o seguinte erro quando tento aceitar o convite que meu filho me enviou: Você não pode entrar neste Plano Premium Familiar. Precisa de ajuda? Consulte nossas perguntas frequentes. alguem sabe como resolver?

  • Newbie
  • Está aparecendo o seguinte erro quando tento aceitar o convite que meu filho me enviou:   Você não pode entrar neste Plano Premium Familiar. Precisa de ajuda? Consulte nossas perguntas fr...
  • SergioDavid
  • Roadie
  • 296 Views
  • 1 replies
  • 0 likes
  • 296 Views
  • 1 replies
  • 0 likes

Superuser Contribution Wrong name as family owner

I have tried to create a new family premuim account however I typed in the wrong name as the account owner to someone else in the family currently without an account and now I cannot cancel it as it claims to only be cancelled from the account owner....

  • Newbie
  • I have tried to create a new family premuim account however I typed in the wrong name as the account owner to someone else in the family currently without an account and now I cannot cancel it as i...
  • SergioDavid
  • Roadie
  • 426 Views
  • 1 replies
  • 0 likes
  • 426 Views
  • 1 replies
  • 0 likes

Superuser Contribution Option for labels to release new albums as Premium Exclusive and Buy/upgrade option for Free users

Pupil premium. But my account is still free?Could you help me urgent to me, let me tell you I didn't buy another account from the beginning.I know the account that I bought.

  • Newbie
  • Pupil premium. But my account is still free?Could you help me urgent to me, let me tell you I didn't buy another account from the beginning.I know the account that I bought.
  • SergioDavid
  • Roadie
  • 263 Views
  • 1 replies
  • 0 likes
  • 263 Views
  • 1 replies
  • 0 likes

Superuser Contribution toegevoegd worden bij een familie account

Hoi, Ik heb een vraagje over het bijgevoegd worden bij een familie account. Ik heb al een premium account alleen wil ik nu bij familie account toegevoegd worden. Hoe gaat dat in zijn werking? Mvg, Kirsten

  • Newbie
  • Hoi,   Ik heb een vraagje over het bijgevoegd worden bij een familie account. Ik heb al een premium account alleen wil ik nu bij familie account toegevoegd worden. Hoe gaat dat in zijn werking...
  • SergioDavid
  • Roadie
  • 276 Views
  • 1 replies
  • 0 likes
  • 276 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problems Family Plan

I have problems with my family plan, a month ago I have my plan with the members of my family; step the month, the payment was generated and at this moment the members of my family do not have the premium category. When I send the request again, an e...

  • Newbie
  • I have problems with my family plan, a month ago I have my plan with the members of my family; step the month, the payment was generated and at this moment the members of my family do not have the p...
  • SergioDavid
  • Roadie
  • 329 Views
  • 1 replies
  • 0 likes
  • 329 Views
  • 1 replies
  • 0 likes

Superuser Contribution Plan Familiar falla

Hola, me encuentro muy molesta porque cambiaron mi cuenta a gratis cuándo sigo pagando por un plan familiar con otras personas que sí tenemos la misma residencia. Me parece una falla muy grave de su platarforma. Quiero saber como regresar mi cuenta a...

  • Newbie
  • Hola, me encuentro muy molesta porque cambiaron mi cuenta a gratis cuándo sigo pagando por un plan familiar con otras personas que sí tenemos la misma residencia. Me parece una falla muy grave de su ...
  • SergioDavid
  • Roadie
  • 347 Views
  • 1 replies
  • 0 likes
  • 347 Views
  • 1 replies
  • 0 likes

Superuser Contribution No puedo pagar con tarjeta de crédito

No puedo pagar mi suscripción Premium con tarjeta de crédito. He probado con diferentes tarjetas, con dos navegadores distintos y hasta el modo incógnito y no funciona. Tal es así que hoy la cuenta se volvió Free, perdí toda la música que había desca...

  • Newbie
  • No puedo pagar mi suscripción Premium con tarjeta de crédito. He probado con diferentes tarjetas, con dos navegadores distintos y hasta el modo incógnito y no funciona. Tal es así que hoy la cuenta s...
  • SergioDavid
  • Roadie
  • 331 Views
  • 1 replies
  • 0 likes
  • 331 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't register Family plan (payment error)

I have tried to register for Spotify Family Plan using Virtual Credit Card (about 200 USD inside) from 2 different banks but still not working. I have also tried these things, but still, it still fails. Any suggestion? in addition: i also tried to re...

  • Casual Listener
  • I have tried to register for Spotify Family Plan using Virtual Credit Card (about 200 USD inside) from 2 different banks but still not working. I have also tried these things, but still, it still f...
  • SergioDavid
  • Roadie
  • 291 Views
  • 1 replies
  • 0 likes
  • 291 Views
  • 1 replies
  • 0 likes

Superuser Contribution öğrenci premium ücreti ödendi üyelik açılmadı

merhabalar öğrenci olarak kayıt oldum ücret kartımdan çekildi fakat üyeliğim onaylanmadı.mail : *snip* uzun zamandır size ulaşmaya çalışıyorum ilgilenirseniz sevinirim teşekkürler.I was enrolled as a student, but my membership was not approved. mail:...

  • Newbie
  • merhabalar öğrenci olarak kayıt oldum ücret kartımdan çekildi fakat üyeliğim onaylanmadı. mail : *snip*   uzun zamandır size ulaşmaya çalışıyorum ilgilenirseniz sevinirim teşekkürler. I ...
  • SergioDavid
  • Roadie
  • 324 Views
  • 1 replies
  • 1 likes
  • 324 Views
  • 1 replies
  • 1 likes

Superuser Contribution waarom ziet mijn dochter nog steeds 'gratis account' ipv premium op haar scherm?

Ik heb mijn dochter uitgenodigd voor premium. Als zij inlogt ziet zij echter nog steeds 'gratis account' op haar scherm. Iemand enig idee hoe dit kan?

  • Newbie
  • Ik heb mijn dochter uitgenodigd voor premium. Als zij inlogt ziet zij echter nog steeds 'gratis account' op haar scherm. Iemand enig idee hoe dit kan?
  • SergioDavid
  • Roadie
  • 264 Views
  • 1 replies
  • 0 likes
  • 264 Views
  • 1 replies
  • 0 likes