Can not activate family account after invite

[dvandirk]

Hello, 

I just bought Spotify Family. I sent an invitation to my daughter, but we do not know how to activate the family account after logging in. What can we do? 

Thanks ahead!    

[MonicaM_Bogota]

Hi, @dvandirk!

Welcome to the Spotify Community, we're glad to see you're part of the band.

Don't worry, you can find more info about Premium for Family here.

Don't hesitate to drop us a message if you need us again.

[Pschoon]

Hi, I have upgrade my account premium>family but I can not see empty field for the mailadress. The only thing I see is an empty field without text. What now?

[12186809236]

Hi Monica, 

I have a Family Plan and my wife and my doughter used normally the Spotify for few months. Then, their accounts were closed. So I sent the invitation again, but they can't activate again...

They live at the same address, with me. 

What's happening? 

Can U help me?

Thank you!