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Premium Family

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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 166975 Views
  • 32 replies
  • 9 likes
  • 166975 Views
  • 32 replies
  • 9 likes

Problemas com plano familiar

Oi, moro com meu namorado e estamos com um plano premium familiar. Eu estava usando normalmente mas fui "desconectada"eu acho, meu spotify voltou para a versão gratuita. Meu namorado me envia o convite para entrar no plano novamente mas nao consigo e...

  • Newbie
  • Oi, moro com meu namorado e estamos com um plano premium familiar. Eu estava usando normalmente mas fui "desconectada"eu acho, meu spotify voltou para a versão gratuita. Meu namorado me envia o convi...
  • Bittencourt
  • Spotify Star
  • 4225 Views
  • 7 replies
  • 2 likes
  • 4225 Views
  • 7 replies
  • 2 likes

Key in wrong residential address

Hi. One of my family members key in the wrong residential address. And now he can’t join my famil under the family premium pack please help.

  • Casual Listener
  • Hi. One of my family members key in the wrong residential address. And now he can’t join my famil under the family premium pack please help.
  • Louisgoh86
  • Casual Listener
  • 364 Views
  • 2 replies
  • 0 likes
  • 364 Views
  • 2 replies
  • 0 likes

Superuser Contribution share songs in premium family

how do I share multiple songs as the owner in premium family with one of my kids

  • Casual Listener
  • how do I share multiple songs as the owner in premium family with one of my kids
  • sally12
  • Casual Listener
  • 443 Views
  • 2 replies
  • 0 likes
  • sharing multiple songs
  • 443 Views
  • 2 replies
  • 0 likes

getting premium family from my husbands acct

my husband has premium and we decided to add family premium....but my acct will not add to his... i do not or have ever had premium...i have always had a free acct

  • Newbie
  • my husband has premium and we decided to add family premium....but my acct will not add to his... i do not or have ever had premium...i have always had a free acct
  • Bittencourt
  • Spotify Star
  • 249 Views
  • 1 replies
  • 0 likes
  • 249 Views
  • 1 replies
  • 0 likes

ME COBRARAM DUAS VEZES NO MESMO DIA

Alem de nao ter a oportunidade de testar o app como disseram, eles me cobraram duas vezes e ainda ficou pendente meu cadastro. Como resolvo essa injustiça?

  • Newbie
  • Alem de nao ter a oportunidade de testar o app como disseram, eles me cobraram duas vezes e ainda ficou pendente meu cadastro. Como resolvo essa injustiça? 
  • Bittencourt
  • Spotify Star
  • 272 Views
  • 1 replies
  • 0 likes
  • 272 Views
  • 1 replies
  • 0 likes

No Hulu option for Family Plans?

Pretty dumb that there isn’t any options to add Hulu with my family plan? It’s just me and my wife?

  • Newbie
  • Pretty dumb that there isn’t any options to add Hulu with my family plan?  It’s just me and my wife?
  • Bethany_Dawn
  • Community Legend
  • 377 Views
  • 2 replies
  • 1 likes
  • 377 Views
  • 2 replies
  • 1 likes

How does the family plan work with the new Hulu deal?

Just want to know since I have a family plan how I can also add on that new Hulu deal?

  • Newbie
  • Just want to know since I have a family plan how I can also add on that new Hulu deal?
  • Bethany_Dawn
  • Community Legend
  • 3393 Views
  • 1 replies
  • 0 likes
  • Family plan and Hulu
  • 3393 Views
  • 1 replies
  • 0 likes

Spotify Family / Fiancee can't listen music anymore

Hello there. I switched to family subscription and my fiancee started using spotify via my subscription (I invited her own account). We're living in the same address but she lost the family subscription somehow. Now when I try to invite her again, af...

  • Newbie
  • Hello there. I switched to family subscription and my fiancee started using spotify via my subscription (I invited her own account). We're living in the same address but she lost the family s...
  • andrewbeno
  • Newbie
  • 255 Views
  • 1 replies
  • 0 likes
  • 255 Views
  • 1 replies
  • 0 likes

Restrict changes to App Settings

It's great to see that I can now filter out songs tagged as Explicit. The last thing I need to be able to do, before I get a Premium For Family subscription is to be able to prevent my children from changing the settings in the App, to re-enable them...

  • Newbie
  • It's great to see that I can now filter out songs tagged as Explicit.   The last thing I need to be able to do, before I get a Premium For Family subscription is to b...
  • Bethany_Dawn
  • Community Legend
  • 578 Views
  • 1 replies
  • 0 likes
  • 578 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium family

Hey Seid gestern geht mein Premium nicht mehr. Ich nutze Spotify Premium Famile über meinen Vater. Alle Familienmitglieder haben eine E-Mail zum bestätigen erhalten, ausser ich!Nur soll ich es bezahlen obwohl ich es mir mit meiner Familie Teile. Das ...

  • Newbie
  • Hey   Seid gestern geht mein Premium nicht mehr. Ich nutze Spotify Premium Famile über meinen Vater. Alle Familienmitglieder haben eine E-Mail zum bestätigen erhalten, ausser ich! Nur soll ic...
  • SergioDavid
  • Roadie
  • 283 Views
  • 1 replies
  • 0 likes
  • 283 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cannot add a specific user on my Family Account

For some reason I've been able to add other users. However, there's this one single user that receives the email invite, accepts the invitation, adds our physical address but his account is not being upgraded. It's like he did not receive or did anyt...

  • Newbie
  • For some reason I've been able to add other users. However, there's this one single user that receives the email invite, accepts the invitation, adds our physical address but his account is not being...
  • SergioDavid
  • Roadie
  • 218 Views
  • 1 replies
  • 0 likes
  • 218 Views
  • 1 replies
  • 0 likes

Superuser Contribution I paid three times

I Made a mistake when I packed the pupils and 3 of them were at the end and 3 of them were withdrawn at 7.24tl

  • Newbie
  •    I Made a mistake when I packed the pupils and 3 of them were at the end and 3 of them were withdrawn at 7.24tl
  • SergioDavid
  • Roadie
  • 200 Views
  • 1 replies
  • 0 likes
  • 200 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can’t accept family invitation

When I fill up the last step to be part of the family premium plan it appears a message that says “you can only switch premium family account ones a year” and I can’t be part of the family account

  • Casual Listener
  • When I fill up the last step to be part of the family premium plan it appears a message that says “you can only switch premium family account ones a year” and I can’t be part of the family account
  • SergioDavid
  • Roadie
  • 228 Views
  • 1 replies
  • 0 likes
  • 228 Views
  • 1 replies
  • 0 likes

Solved!! Não consegui mudar o CEP da conta não tem opção e perdi o plano

Na minha conta não tem opção de mudar o CEP, pois cadastrei com o facebook.E agora perdi minha conta do spotify

  • Casual Listener
  • Na minha conta não tem opção de mudar o CEP, pois cadastrei com o facebook.E agora perdi minha conta do spotify
  • Bittencourt
  • Spotify Star
  • 408 Views
  • 3 replies
  • 0 likes
  • 408 Views
  • 3 replies
  • 0 likes

Pagamento do plano familiar

Quero aderir ao plano familia, mas a forma de pagamento disponivel nao me agrada e nem a minha familia, oq eu posso fazer?

  • Newbie
  • Quero aderir ao plano familia, mas a forma de pagamento disponivel nao me agrada e nem a minha familia, oq eu posso fazer?
  • Bittencourt
  • Spotify Star
  • 368 Views
  • 3 replies
  • 0 likes
  • 368 Views
  • 3 replies
  • 0 likes

Solved!! How much do you charge for adding on Hulu to existing Spotify Family Plan

The web page state only $12.99/month for the plan. However, what if I want to add Hulu also to all my family members? Is it still 12.99 for all, or is there a discount?

  • Music Fan
  • The web page state only $12.99/month for the plan. However, what if I want to add Hulu also to all my family members? Is it still 12.99 for all, or is there a discount?
  • Keanu_C
  • Community Legend
  • 511 Views
  • 1 replies
  • 0 likes
  • Hulu
  • 511 Views
  • 1 replies
  • 0 likes

Adicionar familiar no plano Premium Familiar

Boa noite!Eu me cadastrei e estou tentando adicionar minha mãe como familiar mas eles dizem que o endereço está errado. Como faço para adicioná-la?

  • Newbie
  • Boa noite! Eu me cadastrei e estou tentando adicionar minha mãe como familiar mas eles dizem que o endereço está errado. Como faço para adicioná-la?
  • Bittencourt
  • Spotify Star
  • 292 Views
  • 1 replies
  • 0 likes
  • 292 Views
  • 1 replies
  • 0 likes

Superuser Contribution Adding premium account to premium for family

Hi there, Me and my brother used to have seperate accounts but are now trying to use Premium for Family. My brother upgraded his account to Premium for Family and invited me, but unfortunately I can't accept his invitation. I actually accidentaly als...

  • Newbie
  • Hi there,   Me and my brother used to have seperate accounts but are now trying to use Premium for Family. My brother upgraded his account to Premium for Family and invited me, but u...
  • JulianA_Bogota
  • Roadie
  • 319 Views
  • 1 replies
  • 0 likes
  • 319 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cambio de Pais

Soy miembro premium de spotify hace ya bastante tiempo. Estuve en Perú con ese plan, luego me mude a Chile y hace poco me suscribi al plan familiar. Invité a mi esposa pero su pais de suscripcion es Chile(asumo por eso no puede tener exito la invitac...

  • Newbie
  • Soy miembro premium de spotify hace ya bastante tiempo. Estuve en Perú con ese plan, luego me mude a Chile y hace poco me suscribi al plan familiar. Invité a mi esposa pero su pais de suscripcion es ...
  • JulianA_Bogota
  • Roadie
  • 1177 Views
  • 1 replies
  • 0 likes
  • pais
    Premium Familiar
  • 1177 Views
  • 1 replies
  • 0 likes

Cannot choose home country

I am currently abroad. My premium account expired two days ago and I am trying to get on the family memembership and Spotify does not allow me to do so. I do not have the option to choose my home country, what can I do? I cannot stay for a week witho...

  • Casual Listener
  • I am currently abroad. My premium account expired two days ago and I am trying to get on the family memembership and Spotify does not allow me to do so. I do not have the option to choose my home c...
  • Bethany_Dawn
  • Community Legend
  • 533 Views
  • 4 replies
  • 0 likes
  • 533 Views
  • 4 replies
  • 0 likes