Can't add members to the family plan

[MenukaPansilu]

Can not add members to my family plan, shows not in the same location. Trying to add my dad and brother who living in the same house but says not the same location. What should I do?

Plan

Premium Family

Country

Sri Lanka

Device

(iPhone 14 Pro, Samsung Galaxy S23 Ultra, Asus ROG Strix G15 late 2020)

Operating System

(iOS 18, Android 14, Windows 11,etc.)

My Question or Issue

[Maxim]

Hey @MenukaPansilu,

Thanks for reaching out.

To start, I recommend making sure you’re not using a VPN, as this can sometimes interfere with Spotify.

If that’s not the case, try opening an incognito window or switching to another device or network to see if that helps.

Lastly, double-check that the saved address for your Premium Family plan is up to date, as this can sometimes cause issues too.

Let me know how it goes, and if you need any further help 🙂

[cevans5]

This is an ongoing issue with no resolution from Spotify. There are dozens of people with this issue. Nothing Maxim suggests will likely work. We had to cancel our family plan and I no longer have access to the service 

[MenukaPansilu]

Thanks for the reply @Maxim, but it didn't work. As you said I tried all the things you said but it still gives the same page.

[MenukaPansilu]

Its weird because 3 of my family accounts did join but i have 2 more i want joined but doesn't work, is it account issue?

[Maxim · Accepted solution]

Hey @MenukaPansilu,

Thanks for letting me know 🙂

In this case, it's best to reach out to Support so that they can take a closer look at the affected accounts: https://www.spotify.com/about-us/contact/

[cevans5]

Why is this marked as a solution? There is no solution to this issue and it’s still outstanding for many people including myself who have had to cancel their premium entirely 

[MenukaPansilu]

Customer care worked, sooo I sent as solution 😂