Can't add virtual family member to Premium Family

[ShouldBeEasy]

Plan

Premium Family

Country

Denmark

Device

All

Operating System

All

My Question or Issue

I'm constantly getting kicked from spotify app on my mobile when I'm out - because a family member wants to listen to music on one of our Google home enabled speakers at home.

Therefore, I decided to create an account for a virtual family member that Google Home can use to play music in my home - instead of Google Home using my personal account, which is then 'hijacked' every time.

I have now invited the new virtual family member (using a new email address). It didn't work.

I copied and pasted the invitation link (which for some reason was not sent to the virtual family member's email account) into a browser. It apparently didn't work - except for the 'spotify.com' part of the invitation link. 

I created an account for the new virtual family member. Just to find out that the virtual family member was only given a free account. It didn't work.
 

I then spent quite some time on spotify.com not finding any help - at all.

After some time I found, read and followed an official guide on spotify.com to add an additional family member. I was not that surprised to learn, that this didn't work either.

The instructions ask me to enter the same address for the virtual family member that the rest of the family lives at. Because there are no fields to enter an address, this becomes kind of impossible. However, there is a drop-down box, where I can select "Country". 

Does anyone have either a suggestion for a solution, a secret method of contacting customer service, or know of another music provider that offers customer service for paying customers?

[Joan]

Hi there @ShouldBeEasy,

Thanks for reaching out. Having a so called "virtual" user is indeed a viable solution for account conflicts. This user is fundamentally no different from all the others, all you need to do is take the invite from the owner account, open it from the new account and accept it. When you do so, you will be presented the field where you can enter an address and that's when you need to use the same one as on the owner account. Once this is successful, the new user will benefit from Premium features through the Family plan. 

Hope this clears things up.

[EnchantedUru]

Hello. It does not work for me when I am trying to follow these steps. Still giving me an error that I don't live in same address? Even tho I am copying the same one from my owner account.

[Joan]

Hi @EnchantedUru,

Thanks for the reply. Could you send us a screenshot so we can see the exact behaviour? Make sure the address itself isn't visible there, as that is sensitive information.

Keep us posted.

[lynniebear661]

I am attempting to use the so account for my husband and myself.  Can you confirm I understand this correctly, with the duo account my husband and I can both listen to our Spotify premium account at the same time - simultaneously??  My husband created a new Spotify account (free) and shows linked

to the duo account; however when he listens to music it kicks me

our of my Spotify music. It

appeara we cannot share and play the music at the same

timE. Please help. 

[P_ssed-Off]

I'm in the same situation. I have a spare invitation so I sent it to myself to try and get a separate identity from my partner but it says I am already on. So I'm back where i started. I thought about deleted my partner and my son and starting again. But I'm concerned about what might happen to their content on the account if I do that. Very hard to find solutions with Spotify problems. But I've been putting up with getting bumped off when I'm paying for multiple connections. And it's been going on for over two years now

[Yordan]

Hey folks,

Sounds like you're logged in to the same accounts as your partners / family members. With Premium Duo and Family, each member has their own separate Spotify account, with their own login credentials, so I'd recommend logging out and signing back in again using the correct details.

If you're also using an external speaker to stream music to, make sure the correct Spotify account is linked to it as well. Below you'll find guides on how to do so with some of the most popular ones:

• Spotify on Google devices
• Spotify on Alexa devices
• Spotify on Sonos

Hope this clears things up. Cheers 🤘

@lynniebear66, @P_ssed-Off