Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help verifying your Premium for Family.
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...
I am the manager of a premium family plan and I have added my two daughters to the plan. I tried adding my husband so I sent the link to him and it just would not let him join our plan. He lives in the same house with us, obviously, and it said that ...
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Hi everyone, I’ve been considering switching to a Premium Family plan, but I’m trying to work out if it’s truly cost-effective for my household. When comparing it to individual subscriptions, I want to calculate the exact percentage savings, especial...
PlanPremium Family Device(iPad) Operating System(iOS latest) My Question or IssueHi, when i browse my app under my account, I can see audiobooks which are able to be played. However when I use my kids premium family login under their iPad, same audio...
I PAID FOR SPOTIFY PREMIUM BUT I STILL CAN'T USE THE PREMIUM FEATURES. WHY IS THAT?
PlanPremiumCountryEgyptMy Question or Issuei was a member in spotify family premium and the manger changed the address for things he want to do and after it automatically spotify kicked me out the plan and after it the manger send me a invention and ...
PlanPremium FamilyCountryPhilippinesDeviceiPhone 16 pro max, MacBook Air M1My Question or IssueI have a premium family plan. Can I see the devices being used by my family members?
PlanPremiumCountryFranceDeviceall devicesOperating Systemall systems My Question or IssueI have adds on my spotify premium. There are music adds like check out the new ed sheran album!. I don't care. I pay for no adds, so just disable adds please!!
My son uses Spotify on our family plan. Since the kids Spotify is aimed at toddlers and doesn't allow him to play any of the songs he likes, he uses a normal account with explicit songs disabled. However, he's getting constantly bombarded with podcas...
Quando ela tenta acessar pelo convite aparece "só é possível acessar o plano premium de outra pessoa uma vez a cada 12 meses"
I want to stop my child being able to access video, youtube etc on their Spotify profile. I have a family plan.
I'm missing Premium features for everyone on my premium family plan except me. How do I fix this? Why is it this way?
Why is it, that more than 18 months after its implementation, is the audio book option still only available to the plan manager, and if a member of my plan wants to listen to an audio book, I have to purchase hours for them individually? When will th...
Already input similar address as per listed in the Family Plan but somehow Spotify cant find the listed location
Hi!I'm in the UK. Using Spotify on My computer and on my phone..I need to confirm my email address, I'm on someone's family plan.The problem is that the email address of my account is a yahoo one where they have deleted all emails in my account.So I ...
PlanFamilyCountryCanada DeviceVariousOperating SystemVarious My Question or IssueOne family member who has been on my family account since Day 1 had just been switched to the "free" plan without his knowledge. We live in the same household and after ...
Me aparecen métodos de pago que no uti
Hace un año fue posible que realizara el pago anual, hace un mes hice la reactivación de mi plan familiar pero no me es posible el cambiar el monto que deseo pagar solo me aparece mensual
i was added to a family premium plan and came from a individual premium plan. I already paid my monthly payment on the 17th of Nov, but now I am on the family plan which was just paid today. How will I get that money back for the partial month that i...
used to sign up for their spotify account. How can I find this information? The account name is Chompuhr under my family plan