Can't change individual plan to family.

[AlexxReality]

Plan

Premium

Country

Poland

Operating System

Android 14

My Question or Issue

I have individual premium plan, I started to use it, while living in Georgia.

Than we mowed to Poland, I changed the payment method in Google Pay to polish card. And it's ok with monthly fees. But when I'm trying to switch to family plan (with the same card) system wrote that this payment method is not suitable. But don't offer any other method. 

I rejected the individual plan today, and tried to start family subscription. But result is the same.

I tried to reinstall app, using different Google Play account (connected with Poland). But after login in application through my creds, I saw, that I can't switch to premium at all. It writes me, that app has been installed from different acc that is not suitable for this. 

I tried to change the country through Spotify website, but there is Georgia selected and can't be changed.

Why are you doing this stuff in such a complicated way? People are travelling, changing countries time to time. And it's normal.

What to do to save my acc and to start family subscription?)

[Maxim]

Hey @AlexxReality,

Thanks for reaching out.

I recommend following these steps to cancel your subscription. You should also be able to cancel it directly through Google Play.

Once your subscription has ended, please update your country setting to Poland by following these steps and then try subscribing to Premium Family directly at https://spotify.com/family. 🙂

Let me know how it goes!