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Can't get past Family Plan Invite

Can't get past Family Plan Invite

Premium

Country

UK

 

Device

Mac Book Pro M1

Operating System

Os 14.4

 

My Question or Issue

When my daughter accepts the premium family plan invite it asks if she wants to use my account (The Plan Manager) in stead of taking her to the next screen. 

If you click on that it asks you to send an invite. Which means you go back to the beginning again. What am I doing wrong ? I have two other family members on my plan and this was not an issue,

 

Reply
1 Reply

Hey there @dboni,

Thanks for reaching out on the Community!

It sounds like your daughter might be logged in to your Spotify account when she tries to accept the invite. Could you ask her to open the invite link in an incognito window in the browser to see if it makes any difference? You can usually open an incognito tab on Mac by Pressing ⌘ + Shift + n.

She can also try from another device, if possible, should the issue persist. Keep in mind that your daughter also needs to enter her own Spotify account details when opening the invite.

 

Hope this helps! Cheers 🙂

MariaModerator
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