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Get help verifying your Premium for Family.
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...
Premium Family, I am the account owner, 3 members.Last week, one member was dropped accidentially (by system?).No Error message on client side, just the information that this account is currently "spotify free" or no membership recognized.Well, that ...
I had a duo plan with my wife. Now my sister is moving in with us so we tried to join her plan. She changed the address to the address that we live in but I cannot join the family plan.
I am the plan manager for the family account and am trying to add my sisters. They live at the same address I do, but when they click the link and log in, there is no option to confirm the address and the message returned is:You can’t join this planW...
I cannot add my brother to my family access account, we stay in the same area and not far from address in Spotify. We are currently try to do it in another country. My brother enters address exactly how it is in my account. Could you please send all ...
I have a similar problem. My family moved from Norway to Cambodia, and now started subscribing to spotify family. I first tried entering my norwegian address (we still own our house in Norway), but my kids were not allowed to join. "It looks as if yo...
We have been using premium, me and my wife. During a vacation her account was removed from the family premium subscription - by Spotifywithout any warning. We are back at our address now and she can't join back. Also this approach to handle issues is...
When I type the address in I get an error page.
PlanPremium CountryDenmark DeviceLenovo tabOperating SystemAndroid My Question or IssueIt seems there is no way to retrieve passwords for kids on my family plan?When I use te option of "adding" my kid again, the menuen goes in circles, the support si...
During this afternoon, a member of my family plan was removed without notice. She is currently working in Dubai, I gave her the link to enter the plan again, but the system does not let her enter. The error says that the addresses do not match, when ...
I use to live in South Africa, and initiated a family plan for my family to use the service. However, since then we have moved to Poland. However, spotify does not have an English version for Poland, so I kept the subscription in South Africa and pay...
I have exactly the same problem. The error message is: You need to live in the same address. It looks like you are trying to join Duo from a different country. Duo is only available for couples that live together. Try again when you are at the same a...
The option isn't available - I didn't get any emails that the card details didn't work and now have to redo the entire process. Is there no way to roll over the members?
I am adding a family member who is physically with me at the address listed on my account and it's saying I'm trying to add someone from overseas. Yes, I live overseas. My overseas address is in my account. My USA billing account is listed because th...
Hi, providing Spotify premium to teenage child as reward for keeping their room clean, if I remove them can I simply re-add them or does this count as a plan change (1 every 12 months)?
No me deja unirme a un plan familiar, ya tenia años usando la misma cuenta, con el mismo titular del plan familiar, al momento de enviarme este último link para unirme, no me deja ya que dice que es de otro país, ya revisamos ambos nuestras cuentas y...
Soy el administrador del grupo familiar pero ya no podre pagar la cuenta, podria cambiar al administrador?
PlanPremium FamilyCountryUK £ - change to Spain € My Question or IssueIn the UK I paid £19.99 for Premium Family, which also included Audiobooks, I have recently moved to Spain where the charge is €17.99 and does not include Audiobooks. I changed my ...
PlanPremium FamilyCountryGermanyDevice(iPhone 10Operating System(iOS) My Question or IssueI want to configurate the kids app for my 8 years old daughter. She loves radio plays.The offered Radio play section is quite nice but I want to "hide" some pla...
PlanFamily PremiumCountryUSADevice(iPhone 13Operating System(iOS 10, My Question or IssueI changed my husband's premium plan to a family premium plan. Only he can access the audiobooks on his phone. We'd like me to be the plan member to be able to ac...
I have been experiencing an issue with my Spotify Family account. After using the account for about a year without any problems, all the users who were part of my family plan were suddenly removed.When I tried to re-add them to the family plan, Spoti...