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Get help verifying your Premium for Family.
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...
We have a family account and periodically when I try to play music on the Google Home speakers (synced to my account.. the primary) it also plays on my daughter's phone! She has her own profile that her phone is logged into, and this happens when she...
PlanFamilyCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI am trying to join my family plan and it won’t let me verify the address. I try to enter our addre...
Can not add members to my family plan, shows not in the same location. Trying to add my dad and brother who living in the same house but says not the same location. What should I do?PlanPremium FamilyCountrySri LankaDevice(iPhone 14 Pro, Samsung Gala...
Hey!I got a message that my Family Premium subscription is paused because failed payment. I haven’t switched cards and I have enough money on the banking account. When they offer to stay on my plan and update my payment, then it’s just Premium accoun...
PlanPremium familyCountryUKDeviceiPhone 12 Pro MaxOperating SystemIOS 16 My Question or IssueEvery time I am sending my boyfriend a link to join my Spotify family plan, the link when opening just displays a Spotify page with an error 404 image. I hav...
OK so I'm the account owner, and I recently tried to add my wife and daughter to my family plan. Everything going well until Spotify decided to "verify" their accounts by asking them to input their addresses. Only problem is that they must have input...
When trying to open the link, it leads to a 404 page. How can I fix this?
PlanPremiumCountryPoland Device(iPhone My Question or Issue Hi, I'm having trouble adding my address as part of the Spotify Family plan. It works for all other members, but mine won’t go through. I’ve tried doing it outside of incognito mode and thro...
PremiumCountryUK DeviceMac Book Pro M1Operating SystemOs 14.4 My Question or IssueWhen my daughter accepts the premium family plan invite it asks if she wants to use my account (The Plan Manager) in stead of taking her to the next screen. If you clic...
When I click to invitation link, the app transfer me to Subscription page (Google Play account). I just cancelled my individual subscription and I can use the app until 16 of October. But I want just switch it to Duo plan and already have my invitati...
I would like to rejoin my family plan however, during the process I keep getting a message block that I am in a wrong country. When I try to change my country manually, the only option is for American states and not European countries.
Hi, i searched up on how to change billing date of spotify premium and apparently i need to cancel my plan and resubscribe. I just want to ask if ever i do that will i be able to keep my family list after i resubscribe? or do they have to join again ...
ich habe seit kurzem einen Family Account und habe bereits mehrfach versucht, meine Tochter als Member hinzuzufügen. sie wohnt an derselben Adresse und wir sind im selben WLAN. Dennoch erhalten wir immer die Fehlermeldung: ihr müsst dieselbe Adresse ...
I want to leave a existing family plan, where I'm not the plan manger, since I have paid a family plan, and now I want to be the plan manger and choose my members. I can not find opportunity to leave my current family plan. There is just for me the p...
Hello, I have a doubt about the family subscription. How do I know if I can join another family subscription? (when it says a change every 12 months does that mean that we can change once?)and where or how do I know when this period has expired?Thank...
Before you tell me to check what account I'm logged into, I only have one Spotify account that has basically always been premium. I joined a family plan with my partner today and after listening to music for an hour I received TWO unskippable ads tha...
Hi, I was Just informed that I am banned for 12 months from our premium family account and can't be added anymore because address verification failed. The spotify mails that asked for.my address went directly to my spam folder and I didn't see them. ...
Country: Argentina
PlanPremiumCountryPhilippines DeviceIphone 11Operating SystemIOS My Question or IssueWe are living on the same roof. Why I can’t accept the invitation for family subscription? It prompted that I am in a different country. Already tried all the troubl...
We moved 2 times the last 5 years and my mother account got kicked out of my family plan today, I tried inviting her back but it says she can't join and there is no way to change her address. I don't want to make her create a new account because she ...