Can't join a family plan

[dungreon]

Plan

Premium

Country

Slovenia

My Question or Issue

I had a Duo plan (that I paid for), but wanted to join a family plan, than another member of our family created. When I tried to join, there was no one else in the Duo plan. After inputting the address, it displayed a error message:

"Prišlo je do težave
Poskusi znova pozneje."

Which translates to:

"There was a problem

Try again later"

After that I canceled my duo plan manually and tried to join again, but the same message was displayed. I tried inputting the wrong address and it displayed the error about the address - which confirmed that the address I inputted was correct.

It has been 3 days since I canceled my duo account and I still cant join the family plan.

[Yordan · Accepted solution]

Hi @dungreon,

Thanks for reaching out to the Community!

Good job cancelling the Duo plan! Now you'll just need to wait for your current Premium to end and for your account to revert to free, since plan managers can't join someone else's plan.

You can see the remaining time on your account page. When your account switches to free, you can ask for a new invite to the Family plan. More info on how to join can be found in this article.

Hope this clears things up. Cheers 🤘

[#3]

It just keeps telling my I am unable to join at this time.
Our addresses are the same.
I've also tried from my laptop and we've tried sending the link different ways.

[IzMatt]

I am also experiencing an issue when trying to join a Familg Plan. I submit the correct home address and it redirects to a page saying “there was a problem” and asks me to try again.

[Dr_Bialonwu]

I also have the same unsatisfactory experience with Spotify. No solution in the community help pages. No customer service human being who can help. This is terrible.

[Limv]

Recently the member who had our family plan switched to apple music, so we restarted and another family member is paying for family premium, our addresses are the same, however it wont let me join, it says “you cant join, you can try joining someone elses plan once every 12 months” ??? I dont understand, do I have to wait a whole year to be able to have premium again. 

[#7]

J'ai annulé mon abonnement pour rejoindre un compte premium famille mais spotify ne reconnaît pas l'adresse

[Dec7356]

Plan

Premium Duos

Country

South Africa

Device

iPhone 14

Operating System

iOS 18.3.2, Windows 11

My Question or Issue

I was paying for a Premium Duos account that I shared with my brother. My mom decided to get a family plan for the three of us to all use. However, when I tried to join her family plan it didn't work - after putting in the address and trying to verify it, it simply says "There was a problem" and gives me the option to try again. No matter how many times I tried, it doesn't work. I'm sure I am putting in the address the exact same way, and it is finding my address on the Google suggestions. However, I click on the suggested address for my house and put it in, but it still won't work even though it is the exact same suggested address my mom used for the Premium family plan.

I thought the issue may have been because I still had someone on my Duo plan so I removed my brother from my Duo plan and tried again but it still didn't work. I then thought the issue was that I already had that same address saved as my address on my Duo plan, so I changed that address first and then tried joining again using my mom's address but that didn't work either. Do I have to wait for my account to be downgraded back to Free before it will let me join the Family plan? I also wish it would tell me what the problem is when it says "There was a problem" as I have no idea as to what is causing this issue.

Please help.

[EternalNoctis]

Hi there!

It sounds like you’re running into an address verification issue while trying to join your mom’s Spotify Premium Family Plan. Here are some possible reasons and solutions:

1. Wait for Your Duo Plan to Expire

• If you’re still on a Premium Duo plan, Spotify may not allow you to switch directly to a Family plan.

• Solution: Try waiting until your Duo subscription officially ends and your account downgrades to Free before attempting to join the Family plan.

2. Check Your Spotify Account Country

• The country registered on your Spotify account settings must match your mom’s.

Solution:

1. Go to Account Settings

2. Under “Country or Region,” check if it matches the one used for the Family Plan.

3. If not, update it to match and try again.

3. Try a Different Address Format

• Even though you’re selecting the exact Google-suggested address, formatting might still cause issues.

Solution:

• If the address includes abbreviations like “St.” instead of “Street,” try different versions.

• If your mom used a manual entry, ask her how she typed it and match it exactly.

4. Use a Different Device & Network

• Sometimes, cache issues or network restrictions cause problems.

Solution:

• Try joining from a different device (PC, phone, or tablet).

• Switch from Wi-Fi to mobile data or vice versa.

• Use Incognito Mode in your browser if joining via the web.

I hope this helped!