Can't join a family plan

[dungreon]

Plan

Premium

Country

Slovenia

My Question or Issue

I had a Duo plan (that I paid for), but wanted to join a family plan, than another member of our family created. When I tried to join, there was no one else in the Duo plan. After inputting the address, it displayed a error message:

"Prišlo je do težave
Poskusi znova pozneje."

Which translates to:

"There was a problem

Try again later"

After that I canceled my duo plan manually and tried to join again, but the same message was displayed. I tried inputting the wrong address and it displayed the error about the address - which confirmed that the address I inputted was correct.

It has been 3 days since I canceled my duo account and I still cant join the family plan.

[Yordan · Accepted solution]

Hi @dungreon,

Thanks for reaching out to the Community!

Good job cancelling the Duo plan! Now you'll just need to wait for your current Premium to end and for your account to revert to free, since plan managers can't join someone else's plan.

You can see the remaining time on your account page. When your account switches to free, you can ask for a new invite to the Family plan. More info on how to join can be found in this article.

Hope this clears things up. Cheers 🤘

[#3]

It just keeps telling my I am unable to join at this time.
Our addresses are the same.
I've also tried from my laptop and we've tried sending the link different ways.

[IzMatt]

I am also experiencing an issue when trying to join a Familg Plan. I submit the correct home address and it redirects to a page saying “there was a problem” and asks me to try again.

[Dr_Bialonwu]

I also have the same unsatisfactory experience with Spotify. No solution in the community help pages. No customer service human being who can help. This is terrible.

[Limv]

Recently the member who had our family plan switched to apple music, so we restarted and another family member is paying for family premium, our addresses are the same, however it wont let me join, it says “you cant join, you can try joining someone elses plan once every 12 months” ??? I dont understand, do I have to wait a whole year to be able to have premium again. 

[#7]

J'ai annulé mon abonnement pour rejoindre un compte premium famille mais spotify ne reconnaît pas l'adresse