Can't upgrade to Premium for Family

[LinhVu]

Plan

Premium - 6 months

Country

Vietnam

My Question or Issue

I've recently subscribed Premium, been using for a few days. Payment was made thru an e-wallet in Vietnam. How can I upgrade to Premium for Family?

[Ivan]

Hey there @LinhVu, 

Thanks for reaching out to the Community about this. 
 

Once you've subscribed for the regular Premium plan, you just need to upgrade the subscription to Premium Family. You can do this here. 

Premium Family is excluded from any offers and one-time payment options such as gift cards. This subscription has a fixed monthly price which is higher than the regular Premium price.  

If you activate a regular Premium and upgrade to Premium Family, the Premium time will be adjusted as per price difference. You can check the billing status on the subscription page. If you sign up now, the due date of your subscription will be moved forward and your next payment will be debited earlier. This is because you start using the Family options immediately. 

Hope this helps. Let us know if you have any more questions. 

[LinhVu]

Hi Ivan,

Thanks for your guidance.

I've followed the link you shared, but the page is no longer available. Is
there any problem with the Premium Family plan in Vietnam site?

[Petya]

Hey there @LinhVu,

Thanks for getting back to us. 

We did a bit of digging and it turned out that Premium Family is currently unavailable in Vietnam. Excuse us for the confusion. 

Be sure to keep an eye on the Spotify website for other subscriptions that you might like. 

Have a good day!