Can't verify address

[ludu]

Plan

Premium family

Country

Germany

Device

Huawei phone

Operating System

Android

My Question or Issue

Hi Community,

I am trying to add my mother's Spotify account to my premium family plan. We live at the same address and are also at the moment both physically present there. When I send the invitation and she tries to confirm her address (both automatically and manually) she gets the following message:

"Ihr müsst an derselben Adresse wohnen.

Sieht so aus, als versuchst du gerade, Premium Family von einem anderen Land aus beizutreten. Premium Family ist nur für Familienmitglieder verfügbar, die zusammen wohnen. Versuch's nochmal, wenn ihr euch an derselben Adresse aufhaltet."

basically translating to "You have to live at the same address", which in fact we do. No error code is presented, neither do we use a VPN. However, I am paying for Spotify with my foreign credit card, but that was no problem when I added other family members.

Does anybody know more about that problem?

Cheers!

[Ivan]

Hey there @ludu, 

Thanks for reaching out to the Community about this. 
 

We suggest you first ask your mother to try again in a private/incognito window. This step makes sure you avoid issues with the browser's cache. If that doesn't do the trick, she can try again in a different kind of browser.

However, keep in mind that your payment method needs to have been issued in the same country registered to your Spotify account. This might be an issue here since you're using a credit card issued in a different country. Check out how to change the country on your account as well.

If that doesn’t do the trick, just let us know and we’ll provide you with further help. 
 

Hope this helps. Let us know how it goes. 

[ludu]

I will try that, thank you very much!