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Premium Family

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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 164823 Views
  • 32 replies
  • 9 likes
  • 164823 Views
  • 32 replies
  • 9 likes

Superuser Contribution famly premium

Hello everybody,Yesterday I try too change premium for family premium spotify take twoo times money from my acount but status of acount is still only premium.How long I must wait till it's change form family premium?

  • Visitor
  • Hello everybody, Yesterday I try too change premium for family premium spotify take twoo times money from my acount but status of acount is still only premium. How long I must wait till it's c...
  • Xenia
  • Moderator
  • 564 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 564 Views
  • 1 replies
  • 0 likes

Superuser Contribution Playback not working with Family Premium

PlanFamily PremiumGermany DeviceLaptop, Galaxy S7, Sonos Play:3Operating SystemWindows 10, Android, Sonos My Question or IssueHello,I was just reading a few posts but I want to address this problem right here. After upgrading to premium family playba...

  • Visitor
  • Plan Family Premium Germany   Device Laptop, Galaxy S7, Sonos Play:3 Operating System Windows 10, Android, Sonos   My Question or Issue Hello, I was just reading a few posts b...
  • Xenia
  • Moderator
  • 405 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 405 Views
  • 1 replies
  • 0 likes

Superuser Contribution How to start a Family Plan

I cant seem to find anywhere to start my family plan and add family members??help?? PlanPremiumCountrySouth AfricaDeviceHUwai P20 proOperating SystemWindows 10 My Question or IssueI cant seem to find anywhere to start my family plan and add family me...

  • Casual Listener
  • I cant seem to find anywhere to start my family plan and add family members?? help??   Plan Premium Country South Africa Device HUwai P20 pro Operating System Windows 10   My Q...
  • Kellzie002
  • Casual Listener
  • 423 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 423 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Premium Family verschenken

Germany: In dieser Ausnahmezeit, in der wegen Coronavirus alle zu Hause bleiben sollen, möchte ich einer mir bekannten 5köpfigen Familie fpr zwei Monate oder länger Spotify Family schenken. Aber wie kann ich das machen? Spotify Gutscheine von der Tan...

  • Regular
  • Germany:    In dieser Ausnahmezeit, in der wegen Coronavirus alle zu Hause bleiben sollen, möchte ich einer mir bekannten 5köpfigen Familie fpr zwei Monate oder länger Spotify Family...
  • MusicNonStopXX
  • Regular
  • 932 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 932 Views
  • 2 replies
  • 0 likes

Superuser Contribution Spotify Family reverts back to main subscriber account for all devices

PlanFamilyCountryUKDeviceOnePlus 7Operating SystemAndroid 10My Question or IssueI have recently upgraded to the family account, so I can get 5 different accounts under one roof. However, if a family member plays Spotify on either the Google Home Mini...

  • Visitor
  • Plan Family Country UK Device OnePlus 7 Operating System Android 10 My Question or Issue I have recently upgraded to the family account, so I can get 5 different accounts under one roof. H...
  • Elena
  • Moderator
  • 369 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 369 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problemas con el pago Premium, con doble cargo

Al momento de registrar el método de pago de mi plan familiar premium se hace un cargo a la tarjeta por un valor menor ($ 14.900 COP) a la cuota mensual ($ 22.900 COP), quisiera saber a que corresponde dicho cargo y si es reembolsable al momento de p...

  • Visitor
  • Al momento de registrar el método de pago de mi plan familiar premium se hace un cargo a la tarjeta por un valor menor ($ 14.900 COP) a la cuota mensual ($ 22.900 COP), quisiera saber a que correspon...
  • Xenia
  • Moderator
  • 425 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 425 Views
  • 1 replies
  • 0 likes

Superuser Contribution Want to upgrade to Family, but Premium account attached to PS4

Signed up through PS4 for SPotify premium. I want to upgrade it to family but can't find an option through PS4 for that. So I've cancelled the auto-renew and revoked access by PSStore. How do I dissociate my PS4 account so I can upgrade to family. I ...

  • Newbie
  • Signed up through PS4 for SPotify premium. I want to upgrade it to family but can't find an option through PS4 for that.  So I've cancelled the auto-renew and revoked access by PSStore. &n...
  • Dani841
  • Casual Listener
  • 1654 Views
  • 4 replies
  • 0 likes
  • 1654 Views
  • 4 replies
  • 0 likes

Simultaneous kids playback

I have two kid profiles on my premium family account, and they each listen on their own respective phones. However, the playback from one profile "leaks" to the other phone, which means that one can control the other one's playback, and they cannot l...

  • Casual Listener
  • I have two kid profiles on my premium family account, and they each listen on their own respective phones. However, the playback from one profile "leaks" to the other phone, which means that one c...
  • Auner
  • Casual Listener
  • 356 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 356 Views
  • 1 replies
  • 0 likes

Superuser Contribution Unable to alter my offline devices

Plan: PremiumCountry: UKDevice: MightyOperating System: iOSMy Question or IssueI have a Spotify Mighty that I have previously used, but when I try now it tells me I have reached the limit of offline playback devices on my Premium account. So I want t...

  • Casual Listener
  • Plan: Premium Country: UK Device: Mighty Operating System: iOS My Question or Issue I have a Spotify Mighty that I have previously used, but when I try now it tells me I have reached the li...
  • CMA3
  • Casual Listener
  • 1542 Views
  • 5 replies
  • 0 likes
  • Premium for Family
  • 1542 Views
  • 5 replies
  • 0 likes

Superuser Contribution Premium still not active

I started with Spotify free. Almost 1 week ago I paid for 1 Year premium. (A few days before the end of my free period) At the moment my account still shows ‘Free’ and I still can’t use premium. My next payment shows I have to pay 10 euro next week. ...

  • Visitor
  • I started with Spotify free. Almost 1 week ago I paid for 1 Year premium. (A few days before the end of my free period) At the moment my account still shows ‘Free’ and I still can’t use premium. My n...
  • Elena
  • Moderator
  • 412 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 412 Views
  • 1 replies
  • 0 likes

Superuser Contribution Unexpected Charges

PlanPremium FamilyCountryCanadaDeviceSamsung s10 +Operating SystemAndroid My Question or IssueI have a Premium Family subscription, and I've been charged twice in a month since October (the payments are every 13th and 23rd). That was confirmed by my ...

  • Visitor
  •   Plan Premium Family Country Canada Device Samsung s10 + Operating System Android   My Question or Issue I have a Premium Family subscription, and I've been charged twice in a m...
  • Mario
  • Spotify Legend
  • 456 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 456 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify family

PlanPremiumCountryUSDeviceIphone 6plusOperating SystemiOS 12My Question or IssueI was invited to join spotify premium family. Looking ahead to be a year I join the family package. I do not know whether after the expiration of the period of one year, ...

  • Casual Listener
  • Plan Premium Country US Device Iphone 6plus Operating System iOS 12 My Question or Issue I was invited to join spotify premium family. Looking ahead to be a year I join the family package. I...
  • Xenia
  • Moderator
  • 408 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 408 Views
  • 1 replies
  • 0 likes

Creating a login from an invite

Hello I have a premium family subscription and I sent an invite to my son but when we go to create an account for him we are stuck in an endless loop trying to prove that he is not a robot. I have tried creating an account on several different comput...

  • Newbie
  • Hello  I have a premium family subscription and I sent an invite to my son but when we go to create an account for him we are stuck in an endless loop trying to prove that he is not a robot.&n...
  • 引きこもり
  • Roadie
  • 392 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 392 Views
  • 1 replies
  • 0 likes

Issue joining Premium Family

PlanPremiumCountryLithuaniaDeviceOneNote 7T ProOperating SystemAndroid, Windows 10 My Question or IssueI tried joining spotify family and I got an error: There was a problem, try again later. When I connected to my profile it automatically changed my...

  • Regular
  • Plan Premium Country Lithuania Device OneNote 7T Pro Operating System Android, Windows 10   My Question or Issue I tried joining spotify family and I got an error: There was a p...
  • OneByBoo
  • Roadie
  • 1399 Views
  • 5 replies
  • 0 likes
  • Premium for Family
  • 1399 Views
  • 5 replies
  • 0 likes

Premium Family while parents are abroad until 1st may

PlanPremium FamilyCountryBelgium. My Question or IssueWe want the Premium Family, since we live at one address. But my parents are currently on vacation in Spain. Is it still possible to activate it while they're there? Thanks in advance! Ynias

  • Visitor
  • Plan Premium Family Country Belgium.   My Question or Issue We want the Premium Family, since we live at one address. But my parents are currently on vacation in Spain. Is it still p...
  • OneByBoo
  • Roadie
  • 349 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 349 Views
  • 1 replies
  • 0 likes

Issue to join in a Family Plan - Address Verification

PlanPremiumCountryBrazil DeviceMoto G7 Operating SystemAndroid 9 My Question or IssueWhen a member of my family, which lives with me, try to accept the invitation and fill out the address, Spotify returns that the address is no equals my address, but...

  • Newbie
  • Plan Premium Country Brazil   Device Moto G7   Operating System Android 9   My Question or Issue When a member of my family, which lives with me, try to accept the i...
  • OneByBoo
  • Roadie
  • 491 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 491 Views
  • 1 replies
  • 0 likes

Logging in

Does anyone know how I can find out what the username details is of my daughter on our family premium plan? I have logged in and can see that she is on our account but I dont know her username and she cant log in.Any ideas?

  • Casual Listener
  • Does anyone know how I can find out what the username details is of my daughter on our family premium plan?  I have logged in and can see that she is on our account but I dont know her u...
  • OneByBoo
  • Roadie
  • 711 Views
  • 5 replies
  • 0 likes
  • Premium for Family
  • 711 Views
  • 5 replies
  • 0 likes

I can't use my Spotify family

PlanI says free but I bought Premium DeviceHuawei Psmart 2019 My Question or IssueI bought Spotify Family this morning but I made a new account so I verified my email later than that I bought family. Now I have the issue that I can't use family and o...

  • Visitor
  • Plan I says free but I bought Premium   Device Huawei Psmart 2019   My Question or Issue I bought Spotify Family this morning but I made a new account so I verified my email later t...
  • OneByBoo
  • Roadie
  • 455 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 455 Views
  • 1 replies
  • 0 likes

Billing Mistake

I had a premium account for student (my billing date was 12.day and i paid for 3.month)Today, i started family plan. My new billing date is 4.04 now but also full charged But i am just only use family plan for a 14 days (from 20.03 to 4.04 ) Why i pa...

  • Newbie
  • I had a premium account for student (my billing date was 12.day and i paid for 3.month)Today, i started family plan. My new billing date is 4.04 now but also full charged But i am just only use family...
  • OneByBoo
  • Roadie
  • 721 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 721 Views
  • 1 replies
  • 0 likes