Cannot join family premium by invitation

[achichen]

Send invitation to my wife. But after she filling out name and address, got "3 - Oops something went wrong, please try again".

Please help

[Maxim]

Hey @achichen,

It sounds like the system is unable to verify that she resides at the same physical address as you. I'd recommend telling her to reach out to Support so they can do a manual verification:

Contact form: https://support.spotify.com/contact-spotify-support/?contact
Facebook: https://www.facebook.com/SpotifyCares/
Twitter: https://twitter.com/spotifycares

If you get an automated reply email telling you to check the Knowledgebase or the Spotify Community, you need to reply back to it, even if it's from a no-reply address. Spotify Support usually replies within 24-48 hours.