Cant join Premium Family / Code not working?!

[ReneStraub]

Hello,

My Famalie just bougth Preminum Family and sent me the invite email. I used the code from the email but i  get a notification that The code cant be used i should check if he is ritgh(100%) and if its still not working i should ask the customer service for help. I asked the customer service for help but got an instant answer from them from a robot which told me to ask here...

[Maxim]

Hey @ReneStraub,

If you got an automated reply email telling you to check the Knowledgebase or the Spotify Community, you need to reply back to it, even if it's from a no-reply address. Spotify Support usually replies within 24-48 hours.