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Please see below the current ongoing issues which are under investigation.

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Premium Family

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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 174637 Views
  • 32 replies
  • 9 likes
  • 174637 Views
  • 32 replies
  • 9 likes

Wir können diesen Code leider nicht einlösen.

Meine Famlilie hat sich Premium Family gekauft und mir die Einladungsemail mit Code zugeschickt. Nun habe ich versucht den Code zu benutzen und erhalte folgende Ferhlermeldung: "Wir können diesen Code leider nicht einlösen. Versuch es bitte erneut un...

  • Casual Listener
  • Meine Famlilie hat sich Premium Family gekauft und mir die Einladungsemail mit Code zugeschickt. Nun habe ich versucht den Code zu benutzen und erhalte folgende Ferhlermeldung: "Wir können diesen C...
  • Maxim
  • Spotify Star
  • 381 Views
  • 1 replies
  • 0 likes
  • 381 Views
  • 1 replies
  • 0 likes

Solved!! Premium o Plan Familiar

Hola, Se supone que la cuenta de mi madre con usuario rosagema12 es cuenta familiar y tenemos varias cuentas premium que dependen de ésta como pero cuando accede a su perfil, pone que está sólo como premium y no como familiar. ¿qué puede estar ocurr...

  • Casual Listener
  • Hola,   Se supone que la cuenta de mi madre con usuario rosagema12 es cuenta familiar y tenemos varias cuentas premium que dependen de ésta como <snip-mail> pero cuando accede a su per...
  • Bad_Girl25
  • Gig Goer
  • 570 Views
  • 7 replies
  • 0 likes
  • 570 Views
  • 7 replies
  • 0 likes

Family

I signed up for the family account through the link my dad emailed me and it worked on the internet spotify but when I log in on the app it doesnt say i have premium and wont let me put the code in anywhere... anyone know what to do?

  • Newbie
  • I signed up for the family account through the link my dad emailed me and it worked on the internet spotify but when I log in on the app it doesnt say i have premium and wont let me put the code in a...
  • Maxim
  • Spotify Star
  • 221 Views
  • 1 replies
  • 0 likes
  • 221 Views
  • 1 replies
  • 0 likes

Plan Familiar - Pregunta

Si una persona se va al extranjero durante mucho tiempo, ¿puede seguir usando el plan? a pesar de no estar en la dirección establecida.

  • Newbie
  • Si una persona se va al extranjero durante mucho tiempo, ¿puede seguir usando el plan? a pesar de no estar en la dirección establecida.
  • OptimuzKrice
  • Roadie
  • 270 Views
  • 1 replies
  • 0 likes
  • 270 Views
  • 1 replies
  • 0 likes

Premium Familiar

Hola, tengo una pregunta, quiero adquirir el spotify familiar pero si un familiar no se encuentra en el mismo pais igual lo puedo usar?

  • Newbie
  • Hola, tengo una pregunta, quiero adquirir el spotify familiar pero si un familiar no se encuentra en el mismo pais igual lo puedo usar? 
  • OptimuzKrice
  • Roadie
  • 269 Views
  • 1 replies
  • 0 likes
  • 269 Views
  • 1 replies
  • 0 likes

Troubles adding a new member

My father can't accept my invite to our familiar account because appears the message "the address doesn't match" but we live at the same adress and I'm pretty sure that we wrote the same at the register because I did his register too. How can I solve...

  • Newbie
  • My father can't accept my invite to our familiar account because appears the message "the address doesn't match" but we live at the same adress and I'm pretty sure that we wrote the same at the regis...
  • Bittencourt
  • Spotify Star
  • 314 Views
  • 1 replies
  • 0 likes
  • 314 Views
  • 1 replies
  • 0 likes

Family Premium For a Year

I wish it was posible to purchase an entire year of family premium at once, like you can with normal premium...

  • Regular
  • I wish it was posible to purchase an entire year of family premium at once, like you can with normal premium...
  • Maxim
  • Spotify Star
  • 372 Views
  • 1 replies
  • 0 likes
  • Premium
  • 372 Views
  • 1 replies
  • 0 likes

Same song all phones?

If I am paying for family plan- why do we still all have to listen to the same music? Shouldn't we be able to listen to different music at the same time??

  • Newbie
  • If I am paying for family plan- why do we still all have to listen to the same music? Shouldn't we be able to listen to different music at the same time??
  • Maxim
  • Spotify Star
  • 257 Views
  • 1 replies
  • 0 likes
  • 257 Views
  • 1 replies
  • 0 likes

Problem for a member joining family account

Hi.When a specific family member tries to redeem the Family Subscription I gave her she gets a message that says Spotify couldn't verify the address. Can you guys help me? Many thanks in advance.Guilherme Peluzzo

  • Newbie
  • Hi. When a specific family member tries to redeem the Family Subscription I gave her she gets a message that says Spotify couldn't verify the address.   Can you guys help me?   Many t...
  • salmur
  • Newbie
  • 307 Views
  • 2 replies
  • 0 likes
  • 307 Views
  • 2 replies
  • 0 likes

Premium family adress confirmation

Hi guys! I have my spotify premium family account full of my family members except the last slot. But when I try to add the last person all of a sudden it asks me to confirm that all of the users are part of a family AND it asks for the adress. Now t...

  • Newbie
  • Hi guys! I have my spotify premium family account full of my family members except the last slot. But when I try to add the last person all of a sudden it asks me to confirm that all of the users a...
  • OptimuzKrice
  • Roadie
  • 345 Views
  • 1 replies
  • 0 likes
  • 345 Views
  • 1 replies
  • 0 likes

Superuser Contribution Plan familiar

Hola me gustaría que me ayuden ya que estoy en un plan familiar y por no responder un mail sobre mi dirección se me quitó el premium y me gustaría saber que se puede hacer

  • Newbie
  • Hola me gustaría que me ayuden ya que estoy en un plan familiar y por no responder un mail sobre mi dirección se me quitó el premium y me gustaría saber que se puede hacer
  • MonicaM_Bogota
  • Roadie
  • 179 Views
  • 1 replies
  • 0 likes
  • 179 Views
  • 1 replies
  • 0 likes

Superuser Contribution Por que rechaza a los miembros de mi cuenta?

Todos mis invitados de Spotify familiar vivimos en el lugar pero spotify no los reconoce por lo tanto los rechazo, que puedo hacer?

  • Newbie
  • Todos mis invitados de Spotify familiar vivimos en el lugar pero spotify no los reconoce por lo tanto los rechazo, que puedo hacer?
  • MonicaM_Bogota
  • Roadie
  • 353 Views
  • 1 replies
  • 0 likes
  • 353 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cobro no reconocido

Tengo 2 cobros de Spotify a precio de universitario, sin tener la cuenta premium, el dinero esta retenido y no puedo hacer uso de este, ¿cuando puedo hacer uso de mi dinero? Si no me aceptan la cuenta de universitario pero si toman mi dinero

  • Newbie
  • Tengo 2 cobros de Spotify a precio de universitario, sin tener la cuenta premium, el dinero esta retenido y no puedo hacer uso de este, ¿cuando puedo hacer uso de mi dinero? Si no me aceptan la cuent...
  • MonicaM_Bogota
  • Roadie
  • 197 Views
  • 1 replies
  • 0 likes
  • 197 Views
  • 1 replies
  • 0 likes

Pagamento dell'abbonamento non riuscito.

Il mio pagamento a Spotify premium for family è stato pagato ma non viene riconosciuto come pagato e mi da errore dicendo di aggiornare i dati di pagamento.Qualcuno mi può aiutare?Grazie.

  • Newbie
  • Il mio pagamento a Spotify premium for family è stato pagato ma non viene riconosciuto come pagato e mi da errore dicendo di aggiornare i dati di pagamento. Qualcuno mi può aiutare? Grazie.
  • 474 Views
  • 0 replies
  • 0 likes
  • 474 Views
  • 0 replies
  • 0 likes

Spotify family and country

Hi, I believe other people had the same issue: I moved from the UK to the US and I am unable to change country on my account. I have updated address and credit card to US ones, but I am still unable to click on country scrolling menu. I am not using ...

  • Newbie
  • ...till unable to click on country scrolling menu. I am not using any VPN.   This causes issues because I cannot add my wife's account to my spotify family since hers is setup in the US.   C...
  • osornios
  • Spotify Star
  • 228 Views
  • 1 replies
  • 0 likes
  • 228 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problem with include new member in the premium account

Hi, I have a problem when I try include me in the premium account of my son. I received the email but when I need confirm the address, They say me that can´t confirm the address. However, the address is correct. What can I do?

  • Newbie
  • Hi,   I have a problem when I try include me in the premium account of my son. I received the email but when I need confirm the address, They say me that can´t confirm the address. However, th...
  • MonicaM_Bogota
  • Roadie
  • 206 Views
  • 1 replies
  • 0 likes
  • 206 Views
  • 1 replies
  • 0 likes

Superuser Contribution cobro inadecuado

Hola, me afilie al plan familiar a precio de 28.90 y en mi cuenta figura 31.50, quiero saber a que se debe el incremento.Espero por favor me responda a mi correo.michaelportocarreropineda@gmail.com

  • Newbie
  • Hola, me afilie al plan familiar a precio de 28.90 y en mi cuenta figura 31.50, quiero saber a que se debe el incremento. Espero por favor me responda a mi correo. michaelportocarreropineda@gmail...
  • MonicaM_Bogota
  • Roadie
  • 165 Views
  • 1 replies
  • 0 likes
  • 165 Views
  • 1 replies
  • 0 likes

No me deja suscribirme a cuenta premium familiar

Spotify no me deja unir una cuenta a un plan familiar. Lo raro es que desde siempre esa cuenta estuvo suscrita hasta que un día desapareció. He vuelto a enviar la invitación y cuando agrego la direccion postal (que obviamente es la misma) me indica q...

  • Newbie
  • Spotify no me deja unir una cuenta a un plan familiar. Lo raro es que desde siempre esa cuenta estuvo suscrita hasta que un día desapareció. He vuelto a enviar la invitación y cuando agrego la direcc...
  • osornios
  • Spotify Star
  • 270 Views
  • 1 replies
  • 0 likes
  • 270 Views
  • 1 replies
  • 0 likes

Plan Familiar

Estoy tratando de meter a un familiar pero me pregunta por mi dirección, la cual pongo pero al tratar de crearla me dice que no coincide en ls direcciones pero en ninguna parte de su pagina puedo ver qué dirección metí. Entonces quería ver en dónde p...

  • Newbie
  • Estoy tratando de meter a un familiar pero me pregunta por mi dirección, la cual pongo pero al tratar de crearla me dice que no coincide en ls direcciones pero en ninguna parte de su pagina puedo ver...
  • osornios
  • Spotify Star
  • 262 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 262 Views
  • 1 replies
  • 0 likes

Family subscription

Spotify is not allowing me to join my wife's family account...saying I'm in a different country, which I'm clearly not.

  • Newbie
  • Spotify is not allowing me to join my wife's family account...saying I'm in a different country, which I'm clearly not.
  • Robert_W
  • Community Legend
  • 254 Views
  • 1 replies
  • 0 likes
  • 254 Views
  • 1 replies
  • 0 likes