Confirming account details for spotify family

[_y-tsxkgd3jga]

I was part of spotify family order but a week ago i got an email from spotify that i should confirm my account details and click a link to maintain my family premium account. I hadn't read the email on time and now my account has changed to free so how can I join back to that family order. I already got a new inivitation from the family account holder but it didn't work so i guess i should somehow confirm that we live in the same address as we do but how can i do that?

[SergioDavid]

Hey @_y-tsxkgd3jga, welcome to the Community!

Do you have any trouble joining the plan using an incognito window? What about with a different device?

If so, reach out to us here with your account info so we can take a closer look.

Hope that helps 🙂