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Premium Family

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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 170638 Views
  • 32 replies
  • 9 likes
  • 170638 Views
  • 32 replies
  • 9 likes

Account doesn't recognize me as Premium for Family manager

My Question or Issue Hi - I have the Premium family plan and logging into my account to include a new family member, and under subscriptions tab, I'm getting this message. "Your account is part of a family plan, please refer to the Premium for Family...

  • Casual Listener
  •     My Question or Issue   Hi -    I have the Premium family plan and logging into my account to include a new family member, and under subscriptions tab, I'm getting t...
  • Bittencourt
  • Spotify Star
  • 476 Views
  • 4 replies
  • 0 likes
  • 476 Views
  • 4 replies
  • 0 likes

Superuser Contribution Premium Family for kids

As it appears, Spotify is going to remove my kids from my Premium Family account, possibly because they don’t spend the whole time living with me (father)? That seems pretty unfair to me.

  • Casual Listener
  • As it appears, Spotify is going to remove my kids from my Premium Family account, possibly because they don’t spend the whole time living with me (father)? That seems pretty unfair to me.
  • Alfredo
  • Roadie
  • 743 Views
  • 3 replies
  • 0 likes
  • 743 Views
  • 3 replies
  • 0 likes

Superuser Contribution Problems with premium

PlanFree/PremiumCountry ChileDeviceSony Xperia L1Operating SystemAndroid 7.0 My Question or Issue Hola buenos dias Tengo problemas al activar la cuenta premium, hace unos días compre la oferta **bleep** que ustedes ofrecen, con tarjeta de crédito, a ...

  • Casual Listener
  •   Plan Free/Premium Country  Chile Device Sony Xperia L1 Operating System Android 7.0   My Question or Issue  Hola buenos dias   Tengo problemas al activar la cu...
  • Alfredo
  • Roadie
  • 606 Views
  • 3 replies
  • 0 likes
  • cargo
    cobro
    cobro indebido
    Premium
  • 606 Views
  • 3 replies
  • 0 likes

Superuser Contribution Download on family account Doesn't work

PlanFree/PremiumCountryAustralia My Question or Issue My Mum just joined me to spotify family, but i can't download any songs for offline listening. Just wondering if touching the 'like' button automatically downloads?

  • Newbie
  • Plan Free/Premium Country Australia   My Question or Issue  My Mum just joined me to spotify family, but i can't download any songs for offline listening. Just wondering if touching t...
  • SergioDavid
  • Roadie
  • 326 Views
  • 1 replies
  • 0 likes
  • 326 Views
  • 1 replies
  • 0 likes

Superuser Contribution Joined new family account - account manager is seeing wrong name

Hi - I live in the US, and used to manage a Family Account that I shared with my (now) ex. I am now on a Family Account managed by my current boyfriend, but when he's on desktop (Mac or PC) looks at members of his Family Plan, my ex's name is showing...

  • Newbie
  • Hi - I live in the US, and used to manage a Family Account that I shared with my (now) ex. I am now on a Family Account managed by my current boyfriend, but when he's on desktop (Mac or PC) looks a...
  • SergioDavid
  • Roadie
  • 513 Views
  • 1 replies
  • 0 likes
  • 513 Views
  • 1 replies
  • 0 likes

Double payment

PlanFamily Premium (and one more ? )Country DeviceAll (iPhone, Blackberry, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I've subscription running yearly which I've upgraded to family premium. I've...

  • Newbie
  • Plan Family Premium (and one more ? ) Country   Device All (iPhone, Blackberry, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question o...
  • Noah
  • Spotify Star
  • 332 Views
  • 1 replies
  • 0 likes
  • 332 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Can't Join Premium For Family

Hello~I'm Ivy from Indonesia.I own a Premium for Family Account with my 5 family members.There is no problem on the beginning few months.However, on the past 2 months, 1 of my family member can't join this package.I've tried to re-invite many times, ...

  • Casual Listener
  • Hello~ I'm Ivy from Indonesia. I own a Premium for Family Account with my 5 family members. There is no problem on the beginning few months. However, on the past 2 months, 1 of my family m...
  • Ivy_Wanda_S
  • Casual Listener
  • 1437 Views
  • 4 replies
  • 1 likes
  • 1437 Views
  • 4 replies
  • 1 likes

can’t accept family premium invitation

I can’t accept Spotify premium family invitation although I update same address of account owner

  • Casual Listener
  • I can’t accept Spotify premium family invitation although I update same address of account owner    
  • Bittencourt
  • Spotify Star
  • 565 Views
  • 3 replies
  • 0 likes
  • 565 Views
  • 3 replies
  • 0 likes

Superuser Contribution Family plan invite can't sumbit info

My Question or Issue Trying to add my son to my family plan, he gets the invite, clicks it, gets sent to page where it says he's about to join the plan, aksed to fill out info, name, address etc, then the submit button won't highlight and can't be cl...

  • Casual Listener
  •     My Question or Issue  Trying to add my son to my family plan, he gets the invite, clicks it, gets sent to page where it says he's about to join the plan, aksed to fill out i...
  • szwy_-ccv975b
  • Casual Listener
  • 421 Views
  • 2 replies
  • 0 likes
  • 421 Views
  • 2 replies
  • 0 likes

Payment failed

I missed the date of payments for my Spotify family. Should I make family again or wait as money will be taken and do not family from the beginning?

  • Newbie
  • I missed the date of payments for my Spotify family. Should I make family again or wait as money will be taken and do not family from the beginning?
  • Noah
  • Spotify Star
  • 475 Views
  • 1 replies
  • 0 likes
  • 475 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cant change my birth year for college discount.

PlanFree/PremiumCountry USADevice(iPhone 7 plus) My Question or Issue Hey so I’m going into my second year of college and been trying to get this college discount, and for some reason it will not recognize me as a student, I then noticed that it had ...

  • Newbie
  •   Plan Free/Premium Country  USA Device (iPhone 7 plus)   My Question or Issue  Hey so I’m going into my second year of college and been trying to get this college discou...
  • SergioDavid
  • Roadie
  • 562 Views
  • 1 replies
  • 1 likes
  • 562 Views
  • 1 replies
  • 1 likes

Superuser Contribution Family Premium plan

PlanPremiumCountryBrazil DeviceiPhone 7 My Question or IssueI have a Family Premium account, with my mother, father and 2 brothers in it, but suddenly Spotify just removed ALL of them from my premium account with no reason, since all my family member...

  • Newbie
  • Plan Premium Country Brazil  Device iPhone 7   My Question or Issue I have a Family Premium account, with my mother, father and 2 brothers in it, but suddenly Spotify just removed A...
  • SergioDavid
  • Roadie
  • 468 Views
  • 1 replies
  • 0 likes
  • plan
    Plan Familiar Premium
  • 468 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family Plan for abroud student who has same official address.

My Question or Issue Hi I was wondering if we can add my sister to our family plan who is in Europe for her PHD. She is there over the course of her education, but her official home is same with us she will come and go frequently. She is recorded in ...

  • Newbie
  • My Question or Issue   Hi I was wondering if we can add my sister to our family plan who is in Europe for her PHD. She is there over the course of her education, but her official home is s...
  • SergioDavid
  • Roadie
  • 540 Views
  • 1 replies
  • 0 likes
  • 540 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family plan cancelled due to credit card expiry

PlanPremiumCountry SwedenDeviceSamsung Note8, iPad Mini, iPhone, Windows, SonosOperating SystemSee above My Question or Issue We have a Family Premium plan with multiple users. My credit card expired and I got an email saying to update billing detail...

  • Newbie
  •   Plan Premium Country  Sweden Device Samsung Note8, iPad Mini, iPhone, Windows, Sonos Operating System See above   My Question or Issue   We have a Family Premium p...
  • SergioDavid
  • Roadie
  • 639 Views
  • 1 replies
  • 0 likes
  • 639 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problemas con Plan Familiar Premium

Problemas con el lugar de residencia PlanPremiumCountry ColombiaDevice(LG k8)Operating System( Android Oreo.) My Question or Issue Hola, me gustaría tener soporte para mi cuenta de Spotify ya que adquirí un plan Premium familiar y resulta que no me p...

  • Newbie
  • Problemas con el lugar de residencia  Plan Premium Country  Colombia Device (LG k8) Operating System ( Android Oreo.)   My Question or Issue  Hola, me gustaría ten...
  • SergioDavid
  • Roadie
  • 284 Views
  • 1 replies
  • 0 likes
  • 284 Views
  • 1 replies
  • 0 likes

Superuser Contribution Me han cancelado mi cuenta del plan familiar.

PlanPremium familiar.Country España My Question or Issue Creamos un plan familiar en casa, mi hermano y yo introducimos el numero del código postal diferente debido que el que pertenece a nuestro pueblo a veces no se acepta y se pone el del pueblo de...

  • Newbie
  • Plan Premium familiar. Country  España     My Question or Issue   Creamos un plan familiar en casa, mi hermano y yo introducimos el numero del código postal diferente debi...
  • SergioDavid
  • Roadie
  • 415 Views
  • 1 replies
  • 0 likes
  • 415 Views
  • 1 replies
  • 0 likes

Superuser Contribution Agregue un miembro al plan familiar pero le sigue saliendo que se pase a premium

PlanPremium FamiliarCountry Uruguay Device(Redmi 4X)Operating System(Andoid 7) My Question or IssueCompre un plan familiar, agregue a mi esposa al plan, ella acepto la invitacion e inicio sesion pero le sigue saliendo el boton de obtener premium y cu...

  • Casual Listener
  • Plan Premium Familiar Country Uruguay   Device (Redmi 4X) Operating System (Andoid 7)   My Question or Issue Compre un plan familiar, agregue a mi esposa al plan, ella acepto...
  • SergioDavid
  • Roadie
  • 336 Views
  • 1 replies
  • 0 likes
  • 336 Views
  • 1 replies
  • 0 likes

Superuser Contribution Confirming account details for spotify family

I was part of spotify family order but a week ago i got an email from spotify that i should confirm my account details and click a link to maintain my family premium account. I hadn't read the email on time and now my account has changed to free so h...

  • Newbie
  •   I was part of spotify family order but a week ago i got an email from spotify that i should confirm my account details and click a link to maintain my family premium account. I hadn't read t...
  • SergioDavid
  • Roadie
  • 555 Views
  • 1 replies
  • 0 likes
  • 555 Views
  • 1 replies
  • 0 likes

Solved!! Problema na conta família

PlanoFamilia PremiumPaís BrasilCelularMoto G3 O problema é o seguinte: Pessoas que moram na minha casa foram removidas da minha conta família premium e não consigo adiciona-las de novo. Exijo uma solução!!! Desde já, grato.

  • Newbie
  • Plano Familia Premium País  Brasil Celular Moto G3   O problema é o seguinte: Pessoas que moram na minha casa foram removidas da minha conta família premium e não consigo adiciona-la...
  • Bittencourt
  • Spotify Star
  • 792 Views
  • 1 replies
  • 0 likes
  • 792 Views
  • 1 replies
  • 0 likes

Solved!! My family members have stopped being recognized as having a valid address

We have been using the family option with no problem for a couple of months, but suddenly I am receiving messages that my address is not valid. I tried using the link in the email provided and it just goes to the sign up page for premium for family a...

  • Newbie
  • We have been using the family option with no problem for a couple of months, but suddenly I am receiving messages that my address is not valid. I tried using the link in the email provided and it j...
  • Bittencourt
  • Spotify Star
  • 613 Views
  • 1 replies
  • 0 likes
  • Ongoing Issues
    PREMIUM INTRODUCTION OFFER
    Switched to Free
  • 613 Views
  • 1 replies
  • 0 likes