Couldn't upgrade to Premium Family

[sherylanne]

Plan: Premium

Country: Philippines

Hi! I just updated my credit card details after a payment error, and now I couldn't get back to my premium family plan. I am now just registered as a premium user. When I try to upgrade, I get a notification saying:

"Unable to change plans. This could be because you're not eligible for this plan, you're already on it, or you don't have a stored payment method."

Not sure if I'm missing something here. Any help would be appreciated. Thank you!

[Billy-J]

Hey @sherylanne, thanks for reaching out to the Community!

When you access your Spotify account on a different browser or private window, does it say your subscription status is Premium Family, or just Premium?

You can also attach a screenshot of what you’re seeing and I’ll take a closer look for you.

Let me know how this goes!

[sherylanne]

Heya! Thanks so much for taking the time to help 🙂

Spotify says I'm on Premium, but I couldn't upgrade. I've tried to change
my plan on Incognito or on Safari/Chrome, even on mobile, but it still wont
work. Here's what I'm seeing:

[image: Screen Shot 2020-08-25 at 2.24.56 PM.png]

[sherylanne]

I just realised that the image didn't attach. Here it is!

[Billy-J]

Hey @sherylanne,

For this particular case, I'd recommend getting in touch with Customer Support. They'll take a look and do their best to help.

Have a nice day!