Du kannst diesen Premium Family Abo nicht beitreten

[user-removed]

Plan

Premium Family

Country

Germany

Hi, my brother and girlfriend got kicked out of my family abo despite living in the same apartment. As far as I know they answered the confirmation email. How was this even verified?

[Maxim · Accepted solution]

Hey @user-removed,

I'd recommend reaching out to Support so that they can look into this 🙂

Contact form: https://support.spotify.com/contact-spotify-support/
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If you get an automated reply email telling you to check the Knowledgebase or the Spotify Community, you need to reply back to it, even if it's from a no-reply address. Spotify Support usually replies within 24-48 hours.