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Please see below the current ongoing issues which are under investigation.

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Premium Family

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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 168770 Views
  • 32 replies
  • 9 likes
  • 168770 Views
  • 32 replies
  • 9 likes

Superuser Contribution Plan familiar

Quiero suscribirme a un plan familiar con mi padre, mi mujer, mi hermana y mi cunado pero no vivimos en la misma direccion fisica, es decir mi mujer y mi padre vivimos en la misma direccion fisica exceptuiando mi hermana/cunado, seria posible una cue...

  • Newbie
  • Quiero suscribirme a un plan familiar con mi padre, mi mujer, mi hermana y  mi cunado pero no vivimos en la misma direccion fisica, es decir mi mujer y mi padre vivimos en la misma direccion fis...
  • SergioDavid
  • Roadie
  • 507 Views
  • 1 replies
  • 0 likes
  • Familiar
    suscripcion
  • 507 Views
  • 1 replies
  • 0 likes

Superuser Contribution Members cannot join my family

Hello everybody Here I am with a Spotify family account. Goal 2 members of my family cannot reach. It marks that they can not join the family.... How can I make it work?Thank you Antoine

  • Newbie
  • Hello everybody  Here I am with a Spotify family account. Goal 2 members of my family cannot reach. It marks that they can not join the family....  How can I make it work? Thank you&n...
  • SergioDavid
  • Roadie
  • 387 Views
  • 1 replies
  • 0 likes
  • 387 Views
  • 1 replies
  • 0 likes

Transfer playlist from girlfreinds account to Family account

PlanPremium/familyCountry SwedenDeviceAll plattformsOperating System- My Question or Issue Hello! I just moved in with my GF and started a Family account, my question is how do I transfer her playlists to her new account under the family account ? Is...

  • Newbie
  • Plan Premium/family Country  Sweden Device All plattforms Operating System -   My Question or Issue  Hello!  I just moved in with my GF and started a Family account, m...
  • jsannn
  • Community Legend
  • 293 Views
  • 1 replies
  • 0 likes
  • 293 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family acount was cancelled

Hello, you cancelled my acount to family premium - the same with my sisters. She already wrote you. Reason in email was “that you cant confirm adress”. But we have premium 5 members our family and we living on the same adress. We want our family prem...

  • Casual Listener
  • Hello,    you cancelled my acount to family premium - the same with my sisters. She already wrote you. Reason in email was “that you cant confirm adress”. But we have premium 5 members o...
  • Viktorie
  • Casual Listener
  • 670 Views
  • 2 replies
  • 0 likes
  • 670 Views
  • 2 replies
  • 0 likes

Superuser Contribution My Premium family plan got downgraded to a regular plan!

Hello, I have recently started a premium plan with some relatives, but it seems like it got downgraded to a regular plan out of nothing. I wasn't notified of this at all. I just received an email today saying that there was a failure in the payment, ...

  • Casual Listener
  • ...€ of the family plan, and also my family is gone, what happened?
  • MaríaCamila
  • Roadie
  • 571 Views
  • 1 replies
  • 0 likes
  • Payment Problems
  • 571 Views
  • 1 replies
  • 0 likes

Account problem

Plan -Free - trying to connect to Family plan. Country Ireland/Poland DeviceSony Xperia Z5Operating SystemAndroid My Question or Issue My son has had a spotify premium account for nearly a year now and today we changed his plan from Spotify Premium t...

  • Newbie
  •   Plan - Free - trying to connect to Family plan.   Country  Ireland/Poland  Device Sony Xperia Z5 Operating System Android   My Question or Issue  My son h...
  • Maxim
  • Spotify Star
  • 340 Views
  • 1 replies
  • 0 likes
  • 340 Views
  • 1 replies
  • 0 likes

Solved!! Du kannst diesen Premium Family Abo nicht beitreten

PlanPremium FamilyCountryGermany Hi, my brother and girlfriend got kicked out of my family abo despite living in the same apartment. As far as I know they answered the confirmation email. How was this even verified?

  • Visitor
  • Plan Premium Family Country Germany   Hi, my brother and girlfriend got kicked out of my family abo despite living in the same apartment. As far as I know they answered the confirmation e...
  • Maxim
  • Spotify Star
  • 1058 Views
  • 1 replies
  • 0 likes
  • 1058 Views
  • 1 replies
  • 0 likes

Superuser Contribution can't subscribe family plan

My Question or Issue i fill adress informations corrently in invitation but i can't subscribe my sister to my family subscription.

  • Newbie
  •       My Question or Issue  i fill adress informations corrently in invitation but i can't subscribe my sister to my family subscription.   
  • MaríaCamila
  • Roadie
  • 511 Views
  • 1 replies
  • 0 likes
  • Subscribtion
  • 511 Views
  • 1 replies
  • 0 likes

Wrong adress

Hey My sister bought a family pack but one of our members has made a mistake in the adress.. now we can't add that member again because you can only sign up once a year for a family pack.. what should i do to add her again? Thank you very much! Kevin

  • Newbie
  • Hey   My sister bought a family pack but one of our members has made a mistake in the adress.. now we can't add that member again because you can only sign up once a year for a family pack.. w...
  • kejt_
  • Community Legend
  • 325 Views
  • 1 replies
  • 0 likes
  • 325 Views
  • 1 replies
  • 0 likes

Superuser Contribution Accounts "overlay" between Spotify Premium Family's members

PlanPremium for FamilyCountryItalyDeviceiPhone, LG G5 and PCOperating SystemAndroid, iOS and Windows 10 My Question or Issue Hello! I'm the owner of a Premium for Families subscription, and I'm having quite some trouble with my account. Since a few d...

  • Casual Listener
  • Plan Premium for Family Country Italy Device iPhone, LG G5 and PC Operating System Android, iOS and Windows 10   My Question or Issue   Hello! I'm the owner of a Premium for F...
  • MaríaCamila
  • Roadie
  • 692 Views
  • 1 replies
  • 0 likes
  • spotify premium family
  • 692 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family Premium Mitglieder können nicht hinzugefügt werden

Hello, my Family members got kicked out. If I try to invite them again, they cant log in. Can somebody help me?

  • Newbie
  •   Hello, my Family members got kicked out. If I try to invite them again, they cant log in.   Can somebody help me?  
  • MaríaCamila
  • Roadie
  • 687 Views
  • 1 replies
  • 0 likes
  • invite
    Members
  • 687 Views
  • 1 replies
  • 0 likes

cobrança indevida no cartão de credito.

eu tinha o plano premium e depois de uns 4 meses entrei em um plano familia, fiz o procedimento para migrar para o plano familia, porém esta vindo cobrando ja tem 2 meses os 16 reais do plano premium ainda. nao consigo contato com ninguem pra resolve...

  • Newbie
  • eu tinha o plano premium e depois de uns 4 meses entrei em um plano familia, fiz o procedimento para migrar para o plano familia, porém esta vindo cobrando ja tem 2 meses os 16 reais do plano premium...
  • Bittencourt
  • Spotify Star
  • 417 Views
  • 1 replies
  • 0 likes
  • Cobrança indevida
  • 417 Views
  • 1 replies
  • 0 likes

Superuser Contribution Error en la forma de pago!

No me permite realizar el pago a la suscripción "Plan Familiar". He probado con 2 tarjetas ambas con fondos y el error que da es "Ha ocurrido un error en el pago, vuelve a intentarlo o ingresa otro método de pago". Que solución me pueden dar a este p...

  • Casual Listener
  • No me permite realizar el pago a la suscripción "Plan Familiar". He probado con 2 tarjetas ambas con fondos y el error que da es "Ha ocurrido un error en el pago, vuelve a intentarlo o ingresa otro m...
  • MaríaCamila
  • Roadie
  • 845 Views
  • 1 replies
  • 0 likes
  • plan familiar
  • 845 Views
  • 1 replies
  • 0 likes

Family subscription invite doesn’t work

im trying to get my mum on my family subscription, but it just says (after I filled everything out) that she cannot join this family plan. We previously lived in Spain (now in Sweden) it was **bleep** to change the country and I do not want to start ...

  • Casual Listener
  •    im trying to get my mum on my family subscription, but it just says (after I filled everything out) that she cannot join this family plan. We previously lived in Spain (now in Sweden) i...
  • Karrobel
  • Casual Listener
  • 564 Views
  • 2 replies
  • 1 likes
  • Family Invites
    Other
    Student
  • 564 Views
  • 2 replies
  • 1 likes

Solved!! Problema para reentrar no plano familiar

PlanFamily CountryBrazilDeviceiPhone 6S, MacBook ProOperating SystemiOS, macOS My Question or IssueOlá, time Spotify!Estou com problemas para participar novamente de um plano familiar.Histórico:1. Eu tinha um plano familiar com meu marido;2. Ele quis...

  • Casual Listener
  • Plan Family   Country Brazil Device iPhone 6S, MacBook Pro Operating System iOS, macOS   My Question or Issue Olá, time Spotify! Estou com problemas para participar n...
  • Bittencourt
  • Spotify Star
  • 829 Views
  • 3 replies
  • 0 likes
  • brazil
  • 829 Views
  • 3 replies
  • 0 likes

Family plan issue no post code showing

Hi so today I just changed over from premium to family plan so I can add my girlfriend as when I'm at work listening to Spotify if she uses Google home it turns off my music. So I thought I'd get it for both of us. We both love in the same address we...

  • Newbie
  • Hi so today I just changed over from premium to family plan so I can add my girlfriend as when I'm at work listening to Spotify if she uses Google home it turns off my music. So I thought I'd get i...
  • Noah
  • Spotify Star
  • 476 Views
  • 1 replies
  • 0 likes
  • Family Plan
    family plan invite email
    no post code
  • 476 Views
  • 1 replies
  • 0 likes

Superuser Contribution Agregar a mi mama

Hola a quien corressponda;La semana pasada agregue a mi papa al plan familiar, al hacer esto elimino a mi mama que ya estaba en el plan hace mucho y al tratar de invitarla otra vez no me deja verificar la direccion dice que no es y si vivimos en la m...

  • Newbie
  • Hola a quien corressponda; La semana pasada agregue a mi papa al plan familiar, al hacer esto elimino a mi mama  que ya estaba en el plan hace mucho y al tratar de invitarla  otra vez no m...
  • SergioDavid
  • Roadie
  • 409 Views
  • 1 replies
  • 0 likes
  • 409 Views
  • 1 replies
  • 0 likes

Superuser Contribution Music Skipping?

Is anyone else having quality issues now with Spotify after switching to a family premium plan? All the users on my account now have degraded playback as well as frequent skipping when trying to listen at the same time....

  • Newbie
  • Is anyone else having quality issues now with Spotify after switching to a family premium plan? All the users on my account now have degraded playback as well as frequent skipping when trying to l...
  • SergioDavid
  • Roadie
  • 486 Views
  • 1 replies
  • 0 likes
  • Playback issues
  • 486 Views
  • 1 replies
  • 0 likes

Superuser Contribution No me puedo unir a plan familiar

PlanFree/PremiumCountryColombiaDispositivo iPhone 7 PlusOperating System(iOS 10) My Question or Issue Estaba en un plan Familiar Premium, sin embargo, olvide confirmar mi dirección y mi cuenta volvió a Gratuita. Me enviaron nuevamente la invitación p...

  • Visitor
  • Plan Free/Premium Country Colombia Dispositivo  iPhone 7 Plus Operating System (iOS 10)   My Question or Issue  Estaba en un plan Familiar Premium, sin embargo, olvide confir...
  • Letinuñez
  • Newbie
  • 1898 Views
  • 4 replies
  • 1 likes
  • 1898 Views
  • 4 replies
  • 1 likes

Superuser Contribution Ödeme Yapamıyorum // İninal Kart (Visa)

İninal Kart İle 0.99 TL 3 Ay Premium Üyelik İçin Ödeme Yapmaya Çalışırken "Ödeme Yapılamadı" Hatası Alıyorum . Neden Ve Nasıl Çözerim ? With İninal Card 0.99 TL 3 Months Premium Membership While Trying to Make Payment "I could not make payment" I get...

  • Visitor
  • İninal Kart İle 0.99 TL 3 Ay Premium Üyelik İçin Ödeme Yapmaya Çalışırken "Ödeme Yapılamadı" Hatası Alıyorum . Neden Ve Nasıl Çözerim ?    With İninal Card 0.99 TL 3 Months Premium Member...
  • SergioDavid
  • Roadie
  • 2409 Views
  • 1 replies
  • 0 likes
  • 2409 Views
  • 1 replies
  • 0 likes