E-mails with invitation to Family are not sent

[PG59]

Plan

Premium - Family

Country

 The Netherlands

Device

PC (Windows), iphone X, Iphone 7 ( latest IOS ) 

Operating Sys

 iOS

My Question or Issue

Hello, I have upgraded my account from premium to premium family and am trying to add my wife and daughter to that plan by sending an invitaion to their e-mail, however the invitation is not received. 

I have tried to resend multiple times, also have tried to cancel and send again. The e-mail addresses are correct. Is there any other way to add family members or how can I contact support to solve this issue? 

[Maxim · Accepted solution]

Hey @PG59,

You can try sending the invites to an alternate email address. The email address doesn't need to be associated with any Spotify account. I also recommend checking the spam/junk folders.

Let me know how it goes.

[PG59]

Thanks Maxim. Meanwhile we discovered that exactly this solution works!