Family Invitation is not working

[umutyusuft]

Hello,

I am trying to send an invitation to my sister. But when i clicked the link ("Accept Invitation"), page i am navigated ask me to fill a form even tough the documentation states otherwise. And when i fill the form, i got an error. Please help me with issue i am dealing with.

Also i sended an invitation and successfully invite my sister once. But as of today, you informed us claiming you found that we do not live in same address. How did you come up with that idea any way.

Please provide us with proper solution in asap. And becouse i did not get the benefits of family packet, adjust the bill accordingly.

[wassmerm]

I have the same problem: I've sent a family subscription invitation to my wife. And when she clicks on the link, she is asked to fill in a form. After doing so, the webpage shows:

3 - Oops something went wrong, please try again

But we have tried it multiple times already. Always with the same result.

It seems we are really getting billed for a family subscription but are unable to use the privilege of a family subscription...

@Spotify: Please fix quickly!

[user-removed]

I have same problem also, anybody figure out ?
Server response:

  {"failure":{"origin":"billing:familyplan","message":"User is flagged as abuser","error_code":3},"success":false}

[pezzotpa]

I have same problem, I can't add my wife. 

Pleaseresolve as soon as possibile.

Tnx, Paolo

[hensley]

I am having the same problem. I’m not receiving the email from my brother for the family plan...help?!

[Austinexo · Accepted solution]

Hi, i already found a solution just got help from customer service couple minutes ago! first of all check if your email adress on your spotify acc and your facebook user has the same email, second of all make sure the email adress youre using doesnt have a spotify account from before! i also got kicked out from my family plan because i changed my email and the email didnt matched my spotify email adress! Check properly does your adress match, does your email that youre using on spotify matches the email you have f.example on ur facebook user or any other users! and the email adress youre using right now does it have an old acc? check if you have, if you have go to customer service and ask to delete it and fix it!