My friends kicked from my family premium

[batuhanskryli]

Hello.

My friends and I living in same place but my friends kicked from my premium family. What can i do for it? Can you help me?

Thanks.

[Austinexo]

Hi, i already found a solution just got help from customer service couple minutes ago! first of all check if your email adress on your spotify acc and your facebook user has the same email, second of all make sure the email adress youre using doesnt have a spotify account from before! i also got kicked out from my family plan because i changed my email and the email didnt matched my spotify email adress! Check properly does your adress match, does your email that youre using on spotify matches the email you have f.example on ur facebook user or any other users! and the email adress youre using right now does it have an old acc? check if you have, if you have go to customer service and ask to delete it and fix it! your friendly neighbourhood SPIDERMAN!