Family Plan error

[Fox-]

Plan

Premium

Country

Brazil

Device

Sansung j5,

Operating System

Windows 10

My Question or Issue

I have family premium for more than a year. Today around 7 am, i used my account normally, however this afternoon, around 16.30, after the new update, in either my computer and my cellphone, i only had access to free account stuff. When i logged in the website, and entered my account details. It says i have premium and the next payment is for next month.

Ths

[Billy-J]

Hey @Fox-, and welcome to the community.

Hope you're doing great! 

I understand your concern. This sounds like an issue with the app.
I know it sounds simple, but it's often overlooked. Could you try restarting your device? If that doesn't help, try a quick clean reinstall of the app. Just follow these steps.

If you're still having trouble, could you let me know the exact version of Spotify and the exact version of the operating system you're running?

Let me know how you get on 🙂