Family Plan

[carlito91389]

I would like to comment on the process of updating an address once someone has created a Spotify account and upgraded to premium, along with how it works to add someone to your family plan. 

General Info
Chat start time	August 15, 2017 7:36:24 PM EST
Chat end time	August 15, 2017 8:37:12 PM EST
Duration (actual chatting time)	01:00:47

It’s absolutely one of the most annoying, though easy things to do.

1. you can only accomplish anything by speaking to customer service.
2. if you do not remember your original address, you cannot add people to your family plan, and must create a completely NEW PLAN (WOW)
   
   1. No I do not need the student account because I am no longer a full time student
   1. YOU MUST CREATE A NEW ACCOUNT
   1. Nanette was great and was able to transfer all of my playlists along with creating a new account. Yes, it’s easy to do but I was on a chat for longer than I would like to; specially at the end of the work day
   1. Are they denied or is your algorithm so amazing that it will allow them to keep their accounts together?
1. how am I supposed to remember an address if I moved 4 times in the last 3 years for work or school?
2. then, customer service is not allowed to give you the information and then adjust your account.
3. What do you do when college students create family accounts with people in the same household that aren’t related?
3. Spotify makes the excuse of it being a personal system and those in the same household can only be on an account. **WORST EXCUSE FOR MAKING MORE MONEY I HAVE EVER HEARD**
1. Could your legal department really not think of any other parameters?

At the end of the conversation, I was able to fix the account (I created a new one with the help of Nanette) and I am now back in business with a NEW USERNAME

Things I learned

• not to use your Facebook credentials but you can link and unlink Spotify with Facebook when you've already created an account.
• If you have a Facebook-created account and would like to unlink Facebook in the future, you'll need to create a new account. However, if that's a Spotify created, you can simply link and unlink Facebook anytime you want to.
• Spotify can transfer all of your playlists to a new account, ONLY IF YOU CONTACT CUSTOMER SERVICE
• You can never see your address again once you create a family plan

I apologize for wasting anyone's time but all it takes is people speaking common sense so things could be taken a look at. Hope you got a good laugh and enjoy your evening. 

- Carlos J. Ramirez

new account name: carlito91389 

THANK YOU AGAIN MISS NANETTE A.