Family Premium Won't Verify

[munts20]

My family all verified their subscriptions upon request with our address. But following the 7 days after initial email all our premium accounts have been downgraded to free ones. Can someone please help? It won't let family members re-add saying it can't be verified. Someone please help!!!???

[Alfredo]

Hey @munts20, welcome to the community!

Thanks for reaching out, we'll do our best to help you out.

Just to confirm, were all the family members using a 7 day trial when they joined the Family plan? Also, what exactly does the error you're getting say?

We'll see what we can suggest.