Family Premium canceled last night

[christian1691]

Plan

Premium

Country

Netherlands

My Question or Issue

Hi all,

Last night my Family plan was canceled. Some of my family members received a mail that they were thrown out the plan and others hadn't received anything. Me as the plan owner hadn't received anything so I find it very interesting that my plan was canceled without informing me at all.

Anyway I would like to know how this could happen and that if I buy again a Family plan that I won't have to deal with these things anymore. Anyone of you had the same experience and know how to deal with this?

[Ivan]

Hey there @christian1691, 

Thanks for reaching out - we’re here to help!
 

If you pay for Premium but can't use your Premium features (ad-free listening, download music for offline listening, etc.), try the following steps. Make sure you go through all the steps to cover all possible scenarios. 

If it doesn’t do the trick, we’ll provide you with further help. 

Hope this helps. Let us know how it goes.