Family Premium google home mini shipping error

[Foxpunk]

Plan

Premium Family

Country

 USA

Device

Samsung Galaxy 9

Operating System

My Question or Issue

 I had signed up for the Spotify family premium plan in order to take advantage of the free google home mini promotion but unfortunately the USPS refused to deliver the package because I had put the wrong name on its address. They returned it to the warehouse/sender and didnt even let me pick it up. I contacted a google support agent and they said they couldnt send me a new one because it was through a spotify promotion and that you guys would have to give me a new code or something? I tried contacting a support agent but it didnt work, the Ai thought It had resolved my issue and ended the chat. Please help thank you.

[Peter]

Hey @Foxpunk.

Thanks for reaching out to us, and apologies for the confusion!

The best thing to do is to get in touch with our Customer Support team via email (here) or if you prefer you can tweet @SpotifyCares and they will get back to you there. Once you get in touch with them, they will be able to follow up on your case.

Hope that helps! Let us know if you have any other questions in the meantime - we'll be right here 🙂

[Foxpunk]

Thank you for the response. But I am entirely unable to find that email address could you please provide it? I dont use twitter and dont intend on making one, and I already tried talking with a bot and it didnt work at all.  Thank you so much

[Peter]

Hey @Foxpunk.

Thanks for your question!

You just have to click on the link we provided to the contact form. Once you select the options relating to your issue (in your case Subscriptions > Premium for Family), you need to fill out the form with your details and send your message. You will then receive a reply from support@spotify.com, who will handle your case accordingly.

Hope that helps! Let us know if you have any further questions 🙂

[lynn21]

What was the outcome.. Did they give you a new promotion code? I am currently in the same situation.

[MarmikShah]

I am in the same boat too!

Tihs is highly unprofessional from Spotify. Even though I showed them all the necessary details to prove that my particular order was returned back to google, they are unwilling to provide a new code, and Google says it cannot create a new order until they receive a new code.

[Foxpunk · Accepted solution]

They did eventually, I had to contact their support email at support@spotify.com

[MarmikShah]

I have been in contact with them for over a month now, and yet no solution.
The reply I get is 'We have forwarded your case to specialist team' , but I have not heard from them even a single time and it has been roughly a month since they have received my case.