Family Premium question

[andreldsg]

Greetings,

I have a family subscription that I share with 4 other people that live in my home. Recently we had to confirm our address, however no one is able to access the premium anymore besides me. I tried removing everyone from the subscription and adding again, however that doesn't work.

What can I do to solve this?

Many thanks in advance!

My best regards,

André Luiz S. Gonçalves

[Lee · Accepted solution]

Hey @andreldsg!

Thanks for coming to the Spotify Community.

It sounds like this is one for our Support folks. Don't worry, they're able to lend a hand backstage. You can reach them one of the below ways:

• Email (https://support.spotify.com/contact-spotify-support/?contact)
• Twitter (https://twitter.com/SpotifyCares)
• Facebook (https://www.facebook.com/SpotifyCares)

If you need a hand with anything else, just give us a shout 🙂

Cheers,

Lee