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Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Premium Family

Get help verifying your Premium for Family.

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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 168766 Views
  • 32 replies
  • 9 likes
  • 168766 Views
  • 32 replies
  • 9 likes

Ability to View All Playlist Followers

Fazia parte do plano familiar da minha casa.Sempre moramos no mesmo lugar e eu não fui expulso. Mas na renovação de pagamento a minha conta foi retirada do plano familiar e as outras continuaram. O administrador do plano não me expulsou e tentou me c...

  • Newbie
  • Fazia parte do plano familiar da minha casa.Sempre moramos no mesmo lugar e eu não fui expulso. Mas na renovação de pagamento a minha conta foi retirada do plano familiar e as outras continuaram. O a...
  • 128 Views
  • 0 replies
  • 0 likes
  • 128 Views
  • 0 replies
  • 0 likes

My Family cannot activate their spotify premium

I am using spotify premium for my family for months already. Recently, we were asked to verify our information again and they couldn't register anymore. I have sent the the invite with the activation code but it is not working.

  • Newbie
  • I am using spotify premium for my family for months already. Recently, we were asked to verify our information again and they couldn't register anymore. I have sent the the invite with the a...
  • 6Crosslisteners
  • Newbie
  • 180 Views
  • 1 replies
  • 0 likes
  • 180 Views
  • 1 replies
  • 0 likes

Streaming and offline music

Can I simultaneously stream in my car while a family member streams at home? If not can offline music be played simultaneously by different users using premium family?

  • Newbie
  • Can I simultaneously stream in my car while a family member streams at home? If not can offline music be played simultaneously by different users using premium family?
  • 104 Views
  • 0 replies
  • 0 likes
  • 104 Views
  • 0 replies
  • 0 likes

going from premium to joining a family account

i have had my own premium account for 2 years through itunes. my dad recently started the family subscription and invited me to join as we live in the same house but i wasnt allowed to join. I canceled my personal subscription, will it let me join on...

  • Newbie
  • i have had my own premium account for 2 years through itunes. my dad recently started the family subscription and invited me to join as we live in the same house but i wasnt allowed to join. I c...
  • Maxim
  • Spotify Star
  • 173 Views
  • 1 replies
  • 0 likes
  • 173 Views
  • 1 replies
  • 0 likes

Pagina caducada

Mi mamá me agregó al plan familiar premium y cuando quise entrar me envía a una página que ya no existe. Cómo hago para ser premium con ese plan?

  • Newbie
  • Mi mamá me agregó al plan familiar premium y cuando quise entrar me envía a una página que ya no existe. Cómo hago para ser premium con ese plan?
  • 133 Views
  • 0 replies
  • 0 likes
  • 133 Views
  • 0 replies
  • 0 likes

Adding family members

I have just signed up for Spotify family and sent an invite to my son. It won't let him join and says his gmail address is in a different country. We are in the UK

  • Newbie
  • I have just signed up for Spotify family and sent an invite to my son. It won't let him join and says his gmail address is in a different country. We are in the UK
  • osornios
  • Spotify Star
  • 187 Views
  • 1 replies
  • 0 likes
  • 187 Views
  • 1 replies
  • 0 likes

Solved!! Family limited to 5 accounts

Hello,I have a Premium Family contract with 5 account attached (including mine). I am not able to add another one despite that I must be able to attach up to 6 accounts. Can you help me to understand why?

  • Newbie
  • Hello, I have a Premium Family contract with 5 account attached (including mine). I am not able to add another one despite that I must be able to attach up to 6 accounts. Can you help me to u...
  • Maxim
  • Spotify Star
  • 216 Views
  • 1 replies
  • 0 likes
  • 216 Views
  • 1 replies
  • 0 likes

Problem being sent family invite

Having trouble being invited to a family plan. Recently discontinued my premium account but still unable to receive the email invite from my dad.

  • Casual Listener
  • Having trouble being invited to a family plan. Recently discontinued my premium account but still unable to receive the email invite from my dad.
  • jzharding
  • Casual Listener
  • 214 Views
  • 2 replies
  • 0 likes
  • 214 Views
  • 2 replies
  • 0 likes

Sharing family plan

I have a family plan. My son lives in Mexico. Can I share the plan with him?

  • Newbie
  • I have a family plan. My son lives in Mexico. Can I share the plan with him?
  • Robert_W
  • Community Legend
  • 195 Views
  • 1 replies
  • 0 likes
  • 195 Views
  • 1 replies
  • 0 likes

Have premium....not letting me skip

I have premium family, just purchased yesterday. My account says premium, however I am trying to skip and song and it won't let me....isn't that part of the premium option? I get a pop up that says "You discovered a premium feauture! Start your free ...

  • Casual Listener
  • I have premium family, just purchased yesterday. My account says premium, however I am trying to skip and song and it won't let me....isn't that part of the premium option?   I get a pop up t...
  • Bittencourt
  • Spotify Star
  • 2110 Views
  • 6 replies
  • 0 likes
  • 2110 Views
  • 6 replies
  • 0 likes

[Desktop][Other] Please bring back the option of being able to delete messages.

I got this message when trying to join a family premium subscription. Why i can't join a new family premium subscription "You can't join this Premium for Family account. You already joined two subscriptions in the past 12 months." Have anyone got thi...

  • Casual Listener
  • I got this message when trying to join a family premium subscription. Why i can't join a new family premium subscription 😞 "You can't join this Premium for Family account. You already joined two s...
  • 149 Views
  • 0 replies
  • 0 likes
  • 149 Views
  • 0 replies
  • 0 likes

Solved!! Estou querendo abrir plano familiar mas tenho um duvida

Bom dia, soubrasileiro moro no exterior e gostaria de gostaria de fazer o upgrade para o premiuim para incluir minha namorada( norueguesa), somos missionarios e por isso viajo muito , é possivel incluila sem nenhum problema , estou perguntando pois v...

  • Casual Listener
  • Bom dia, soubrasileiro moro no exterior e gostaria de gostaria de fazer o upgrade para o premiuim para incluir minha namorada( norueguesa), somos missionarios e por isso viajo muito , é possivel incl...
  • Bittencourt
  • Spotify Star
  • 294 Views
  • 3 replies
  • 0 likes
  • 294 Views
  • 3 replies
  • 0 likes

Invite sent when in a foreign country - Spotify now not recognising I'm home!

Hi - I sent my husband an invite to Spotify Premium Family whilst on a foreign holiday. After several attempts at log on, he got the error message to say that he must live in the same country as the person who owns the account (i.e. me, and the UK). ...

  • Newbie
  • Hi - I sent my husband an invite to Spotify Premium Family whilst on a foreign holiday.  After several attempts at log on, he got the error message to say that he must live in the same country a...
  • 138 Views
  • 0 replies
  • 0 likes
  • 138 Views
  • 0 replies
  • 0 likes

Spotify öğrenci indirimi

Dün 6.99 tllik spotify öğrenci indirimine başvurdum, okulum listede olmadığı için sayfayı kapattım ve çıktım. Fakat kartımdan 6.99 tl kesilmiş ve hesabım premium değil. Spotify'dan geri ödeme talep ediyorum.

  • Newbie
  • Dün 6.99 tllik spotify öğrenci indirimine başvurdum, okulum listede olmadığı için sayfayı kapattım ve çıktım. Fakat kartımdan 6.99 tl kesilmiş ve hesabım premium değil. Spotify'dan geri ödeme talep e...
  • 131 Views
  • 0 replies
  • 0 likes
  • 131 Views
  • 0 replies
  • 0 likes

Solved!!Superuser Contribution Family Premium question

Greetings, I have a family subscription that I share with 4 other people that live in my home. Recently we had to confirm our address, however no one is able to access the premium anymore besides me. I tried removing everyone from the subscription an...

  • Newbie
  • Greetings,   I have a family subscription that I share with 4 other people that live in my home. Recently we had to confirm our address, however no one is able to access the premium anymore b...
  • Lee
  • Spotify
  • 276 Views
  • 1 replies
  • 0 likes
  • 276 Views
  • 1 replies
  • 0 likes

Problème pour passer les musiques

Voila j'ai un abonnement premium effectif mais malgré ça, je ne peux pas passer les musiques comme je l'entends . J'ai les mêmes restrictions qu'un abonnement gratuit . Que puis je faire ? Merci

  • Newbie
  • Voila j'ai un abonnement premium effectif mais malgré ça, je ne peux pas passer les musiques comme je l'entends . J'ai les mêmes restrictions qu'un abonnement gratuit . Que puis je faire ? Merci
  • 122 Views
  • 0 replies
  • 0 likes
  • 122 Views
  • 0 replies
  • 0 likes

Solved!! Spotiry excluindo meus familiares

O spotify está removendo meu filho e minha mãe depois de 7 dias .Tentei refazer o convite e todo o procedimento novamente porém o spotify diz que não conseguiu verificar! Meu filho mora comigo bem como os outros convidados, ou seja , mesmo endereço. ...

  • Newbie
  • O spotify está removendo meu filho e minha mãe depois de 7 dias . Tentei refazer o convite e todo o procedimento novamente porém o spotify diz que não conseguiu verificar! Meu filho mora comigo bem ...
  • Bittencourt
  • Spotify Star
  • 651 Views
  • 1 replies
  • 0 likes
  • 651 Views
  • 1 replies
  • 0 likes

O plano familiar me retirou e não consigo voltar

Faço parte de um plano familiar, em que todos moram na mesma casa, no entanto fui retirado do plano subtamente. O que faço para retornar ao plano?O que acontece, no caso, é um aviso de que meu endereço não pode ser confirmado, ou simplesmente não coi...

  • Newbie
  • Faço parte de um plano familiar, em que todos moram na mesma casa, no entanto fui retirado do plano subtamente. O que faço para retornar ao plano? O que acontece, no caso, é um aviso de que meu ende...
  • Bittencourt
  • Spotify Star
  • 4626 Views
  • 3 replies
  • 2 likes
  • 4626 Views
  • 3 replies
  • 2 likes

Lla

A alguien le a ocurrido que tienen premium familiar y no pueden poner una canción en un punto específico ni avanzar a la próxima canción solo dascargar

  • Newbie
  • A alguien le a ocurrido que tienen premium familiar y no pueden poner una canción en un punto específico ni avanzar a la próxima canción solo dascargar
  • Bittencourt
  • Spotify Star
  • 151 Views
  • 1 replies
  • 0 likes
  • 151 Views
  • 1 replies
  • 0 likes