Family account Cant access it for others , link doesnt work

[Bellacat1993]

Some guidance please

[Bittencourt]

Hi @Bellacat1993, thanks for writing!

Can you please give me more details of what's going on?

Are you trying to invite members to join your Premium for Family plan?

Do they get any error messages? 

[Bellacat1993]

Hi

Yes trying to invite family, but it just takes me to no 1


[cid:3419b505-28be-406c-b6aa-c7056fefdf45]
Then
no 2.
Then goes to my log in-then only option is to change my payment method, not join as another family member-Im sure Im being daft,
Thanks for the help

[Bittencourt]

Alright @Bellacat1993,

In order to accept the invitation, the member must be logged in his own account. If you're trying to do it yourself, make sure you're correctly logged in.

Let me know how it goes.