Family account changes to Free without informatin

[Robnik96]

Greetings to the community!

We've got some trouble with our account. We are five people using a family account and payed everything and so on.

Today, 12 days after the last payment all of our five accounts changed to Free without any information about it. No Termination, No Mail, Nothing.

So.. What can we do?

[MonicaM_Bogota]

Hi, @Robnik96!

Welcome to the Spotify Community, we're glad to see you're part of the band.

Don't worry, our Accounts team can take a closer look at this. You can get in touch with them from any of our social media help sites: @SpotifyCares on Twitter and Spotify Cares on Facebook. Just send them a private message with your account's email address and username.

You can also use our Contact Form to get email support.

Don't hesitate to create a new thread if you need us again.