Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help verifying your Premium for Family.
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...
Tenho um perfil premium family no spotify e já utilizo 3 convites que estão ok, mas estou tentando incluir mais 2 membros e na hora que preenchemos o endereço diz que não podem confirmar que moramos no mesmo endereço, sendo que o endereço esta corret...
Llevo dos semanas tratando de poder colocar a los miembro de mi familia por favor ayudar
Everything works right until it asks me to put the address, it's the same as the main account but it doesn't accept my account into the plan, saying that is a different address. And also, while trying to change the main account address, I figured out...
hola q tal? vivi un tiempo en argentina y alla tenia cuenta familiar premium me mude a mexico cambie el pais y puse una nueva tarjeta ademas de miembros distintos en la cuenta la cosa es que un familiar q se quedo en argentina y que estaba en mi cuen...
my friends is on vacation, and i got an email, that spotify coudn't verify his address. What can i do?
Hej! Jag har öppnat ett familjekonto och försöker ansluta barnen. Länken som skickas ut i mailen innehåller ingen "token". Hur göra?
I started "Premium for Family" 2 months ago. This month, all the accounts Premium, exept mine, stops, and now they turned back to "Spotify free". We are students, and we live in the same house, but we are not part of the same family, we are all from ...
Hello i have a question i´m thinking about upgrading my premium account to family premium , but as i see it its only posible for kids with the same adress as me to get premium , my daugther is living one week at her mother and one week with me , but ...
Soy de Chile y he tratado estos últimos días de adquirile spotify premium a mi hermana, sin embargo cada vez que intento realizar la compra, me arroja el siguiente mensaje "Ups, parece que tu tarjeta o proveedor de pago están teniendo un mal día. No ...
Greetings to the community! We've got some trouble with our account. We are five people using a family account and payed everything and so on.Today, 12 days after the last payment all of our five accounts changed to Free without any information about...
Hola buen día, me podrian decir en donde se encuentra la dirección, solo puedo ver o modificar el Codigo Postal, pero no la direccion y a mis familiares ya los retori del plan familiar y no puedo volver a agregarlos, ya cancele la subscripcion y la v...
Soy parte un plan familiar de un dia a otro la cuenta se volvio gratuita , me volvieron a enviar la invitación pongo mis datos y dicen que no coinciden las direcciones y pongo exactamente lo mismo que el resto de mi familia que hago ? Ayuda
Hola soy parte de un plan familiar , de un dia a otro mi cuenta se volvio gratuita , al enviarme la invitacion pongo mis datos y me dice que no pueden verificar que residimos en el mismo lugar aun yo poniendo laMisma dirección nose que debo hacer ayu...
en cuanto tiempo llega el correo para confirmar por segunda vez la cuenta ya soy free
I have been using Spotify for a few months and my children have been using my account on their phones. I decided to upgrade to family Spotify and sent an inivitation to my daughters email address. For some reason itA) thinks she is in the USA not the...
I get the Familly Premium and when spotify request my adress I informed the wrong number of my physical adress. How can i correct that?
I used to have Spotify premium deleted me account I would like it back please I was paying £5 a month with a uni discount
Porque me cobran premium, si yo tengo plan familiar!!! Por favor ayuda gracias....
Okay so, we subscribed to the Spotify Premium Family which was meant to be simple and make life easier but it hasn't been...and I have wasted hours trying to sort this out...very frustrated, please help! We are currently living in Italy, a family of ...
Hello, My son lives part time with his mom and part time with me. So, he has two homes, and one of those is where the spotify account is.He has had spotify family for months and never had issues. Now the system has cut him out of the spotify family a...