Family account error

[skydr4g0n]

Plan

Premium

Country

Spain

Device

All

Operating System

All

My Question or Issue

 I can't join my family account because I receive always an error when I have to confirm the address. I tried to write it in a lot of ways but I receive always the same error:

Spoiler

No es posible unirte a este Plan Familiar. ¿Necesitas ayuda? Consulta nuestras preguntas frecuentes.

I'm sure I put the correct address but Spotify is rejecting it.

Could you check please? I already lost a week of premium for this bug.

[Jᴀᴄᴋ]

Hi sky and Welcome to the Spotify Community,

There is 1 reason Spotify is rejecting your address, its simply because they cannot verify that you live at the family address. Spotify states on there support page that: 

• All members of a Premium for Family plan must reside at the same physical address.
• If we’re unable to verify the members of a Premium for Family plan, they are removed from the plan.
• If this happens, you may restore your Premium features by upgrading to a standalone Premium subscription. Check out our other trials and offers.

You can try to create a new account and transfer all your playlists. Let me know if I can help you with anything.

Happy Listening,

Jack

🙂

Spoiler

If this was the answer you were looking for, click the three dots and press accept as the solution for others to see. Maybe give me a like if I helped you out 🙂

Note I am not a Spotify Employee.

[skydr4g0n]

I had another account correctly added to my Family account. I had to delete it because sometimes I found someone listening songs withmy account. I tried to change the password but it's impossible with a Facebook-generated account. So I created this new account from scratch but now I can't join my Family plan.

You can check all the info.

So please give me a real solution. I don't need a copy-paste from FAQs. I'm paying for nothing.

Thanks in advance

[Jᴀᴄᴋ]

Hi again,

At this point, I would suggest two things:

1. Contact Spotify Directly via there support page here and they can assist you.

      2. Create a new account and transfer all your playlists onto that account.

Sorry, I could assist you further, I am not a Spotify Employee.

Best of Luck,

Jack

[Jᴀᴄᴋ]

Also Forgot to add, How many people are in your family account? (Number of accounts)